SANDRA WILLIAMS
Clinton,MS
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Operations Manager
RW Builders
Clinton, MS
01.2002 - Current
- Interviewing/evaluating prospective employees
- Implementing new company policies
- Put together job proposals for construction contracts
- Updating computer software
- Composing memos/correspondences
- Scheduling meetings
- Managing communications via social media platforms
Work Study
Antonelli College
Jackson, MS
08.2014 - 05.2015
- Detailed filing with automation
- Handled confidential documents
- Prepared outgoing mail
- Copied documents
- Assisted Financial Aid Department in various tasks for students accreditation audit, compliance
- Assisted other faculty with events such as orientation, white coat ceremony, and student appreciation day
Office Manager
Optimum Health Wellness Center, INC.
Jackson, MS
01.2007 - 12.2013
- Processed all patient information ensuring that data entry was entered properly in the system
- Followed up with patients to ensure resolution of their issues or concerns
- Maintained detailed records of patient(s) interactions for future reference
- Responded to patient inquiries status of test results and medications in a timely manner
- Adhered strictly to all medical laws and regulations for patients confidentiality
- Delivery and procedure of properly de-escalating unresolved patient issues in a fast, friendly and knowledgeable manner
- Assisted with special projects and seminars
- Managed multiline phone inquiries, calendars, and emails
- Processed patient billing statements
- Verified insurance
- Processed cross over claims
- Coordinated office operations & procedures to ensure both effectiveness & efficiency
- Supervised, recruited & selected office staff
- Interviewed, orientated, & trained employees
- Assigned & monitored clerical & secretarial functions
- Evaluated staff performance
- Implemented office policies/procedures
- Ensured protection & security of files/records
- Provided on the job & other training opportunities
- Composed & disseminated both memos & correspondence
- Conducted staff meetings
Program Coordinator
University of Mississippi Medical Center
Jackson, MS
01.1996 - 12.2002
- Initiated and directed training programs for new hires
- Conducted seminars
- Reviewed & approved work performance of staff members
- Organized & transcribed bi-weekly board meetings
- Interactive liaison with G.V. Sonny Montgomery Veteran Affairs Administration Hospital
- Created new files from board meeting; compilation packs of board member studies; distributed correspondences with approved and/or revisions as well as final documentation letter being sent to recipients requesting the studies
Education
Associate Degree - Medical Billing & Coding Specialist
Antonelli College
Jackson01.2015
Certification - Medical Clerk
Louisiana Business College
01.1988
Diploma -
South Natchez High School
01.1987
Skills
- Administrative support
- Building rapport
- Call center experience
- Call escalation
- Clerical support
- Conflict resolution
- CRM software proficiency
- Cultural awareness
- Customer satisfaction measurement
- Customer service
- Data entry
- Effective communication
- Email management
- Key holder experience
- Microsoft office expertise
- Multi-line telephone operations
- Positive and professional
- Prioritization
- Problem-solving
- Professional telephone demeanor
- Punctuality and reliability
- Report generation
- Stress management
- Strong teamwork
- Time management
- Typing proficiency
- Verbal and written communication
References
Furnished Upon Request
Timeline
Work Study
Antonelli College
08.2014 - 05.2015
Office Manager
Optimum Health Wellness Center, INC.
01.2007 - 12.2013
Operations Manager
RW Builders
01.2002 - Current
Program Coordinator
University of Mississippi Medical Center
01.1996 - 12.2002
Certification - Medical Clerk
Louisiana Business College
Diploma -
South Natchez High School
Associate Degree - Medical Billing & Coding Specialist
Antonelli College
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