Professional Reports administrative / Access Control specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.
Hi, I’m
Sandra Williams
Temple Hills
Summary
Overview
26
years of professional experience
Work History
GDiTFalls Church, VA
Administrative Support Assistant/Control Officer
06.2022 - Current
Job overview
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw company database and verified accurate updates and proper file management.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized and maintained filing systems, both electronic and paper-based.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Generated office correspondence and reports.
- Assisted with special projects as requested by management team members.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Completed day-to-day duties accurately and efficiently.
- Adhered to company policies regarding confidentiality of information related to security matters.
- Assisted coworkers and staff members with special tasks on daily basis.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered exceptional customer service in-person and over the phone.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Managed scheduling and coordination of meetings, ensuring effective communication across departments.
- Streamlined office procedures, reducing response times for internal inquiries.
- Trained new administrative staff on software tools and office protocols, fostering a collaborative environment.
RaytheonArlington, VA
Intelligence Analyst
07.2018 - 06.2022
Job overview
- Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
- Evaluated raw information for relevance and accuracy before incorporating it into assessments or reports.
- Checked clearances and eligibility of many personnel each quarter.
- Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
- Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
- Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
- Collected, reviewed and processed intelligence information for senior personnel.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated with various departments to meet objectives.
- Developed and implemented analytical frameworks for assessing threats and vulnerabilities.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Produced multi-source intelligence reports and products for different agency customers.
- Streamlined data collection methods to ensure accuracy and reliability of intelligence, facilitating more effective strategic planning.
General DynamicsMcLean, VA
Help Desk Assistant
07.2016 - 07.2018
Job overview
- Opened service tickets for clients, documenting user information and description of problem.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Identified customer needs, clarified information, researched every issue, and provided solutions in a timely manner.
- Resolved complex technical issues that could not be addressed through standard troubleshooting methods.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported customers with password resets and account customization.
- Maintained positive working relationship with fellow staff and management.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
USISLangley, VA
Security Monitor
02.2003 - 07.2016
Job overview
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Investigated incidents, wrote detailed reports, and submitted them to supervisors or law enforcement when necessary.
- Trained new personnel in security procedures or security equipment.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected buildings on a daily basis to ensure they are secure and free from hazards or threats.
- Provided customer service support to employees, visitors, vendors. when needed.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored work of contractors in construction or startup phases of security systems.
- Maintained high levels of alertness throughout shifts.
- Handled routine responsibilities swiftly and accurately.
SSILangley, VA
Cleaner
01.1999 - 02.2001
Job overview
- Sanitized frequented areas and equipment using approved supplies.
- Dusted furniture, machines or equipment.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Completed routine maintenance checks, notifying management of needed repairs.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
- Delivered exceptional customer service during in-person and phone interactions.
Education
Strayer UniversityTemple Hills, MD
No Degree from HR/BuisnessManagement
University Overview
H.D. Woodson SHSWashington, DC
High School Diploma
06-1996
University Overview
Skills
- Workload management
- Proofreading
- Report preparation
- Records management
- File organization
- Spreadsheets creation
- Contract administration
- Training support
- Verbal communication
- Document management
- Mail handling
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
Clearances
Clearances
- Currently holds TS/Full Scope
Timeline
Administrative Support Assistant/Control Officer
GDiT
06.2022 - Current
Intelligence Analyst
Raytheon
07.2018 - 06.2022
Help Desk Assistant
General Dynamics
07.2016 - 07.2018
Security Monitor
USIS
02.2003 - 07.2016
Cleaner
SSI
01.1999 - 02.2001
Strayer University
No Degree from HR/BuisnessManagement
H.D. Woodson SHS
High School Diploma