Summary
Overview
Work History
Education
Skills
Clearances
Timeline
Hi, I’m

Sandra Williams

Temple Hills
Sandra Williams

Summary

Professional Reports administrative / Access Control specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.

Overview

26
years of professional experience

Work History

GDiT

Administrative Support Assistant/Control Officer
06.2022 - Current

Job overview

  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw company database and verified accurate updates and proper file management.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized and maintained filing systems, both electronic and paper-based.
  • Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
  • Generated office correspondence and reports.
  • Assisted with special projects as requested by management team members.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Completed day-to-day duties accurately and efficiently.
  • Adhered to company policies regarding confidentiality of information related to security matters.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered exceptional customer service in-person and over the phone.
  • Developed and maintained filing systems, improving document retrieval efficiency.
  • Managed scheduling and coordination of meetings, ensuring effective communication across departments.
  • Streamlined office procedures, reducing response times for internal inquiries.
  • Trained new administrative staff on software tools and office protocols, fostering a collaborative environment.

Raytheon

Intelligence Analyst
07.2018 - 06.2022

Job overview

  • Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
  • Evaluated raw information for relevance and accuracy before incorporating it into assessments or reports.
  • Checked clearances and eligibility of many personnel each quarter.
  • Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
  • Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
  • Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
  • Collected, reviewed and processed intelligence information for senior personnel.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated with various departments to meet objectives.
  • Developed and implemented analytical frameworks for assessing threats and vulnerabilities.
  • Mentored junior analysts, fostering skill development and knowledge sharing within the team.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Streamlined data collection methods to ensure accuracy and reliability of intelligence, facilitating more effective strategic planning.

General Dynamics

Help Desk Assistant
07.2016 - 07.2018

Job overview

  • Opened service tickets for clients, documenting user information and description of problem.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Identified customer needs, clarified information, researched every issue, and provided solutions in a timely manner.
  • Resolved complex technical issues that could not be addressed through standard troubleshooting methods.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported customers with password resets and account customization.
  • Maintained positive working relationship with fellow staff and management.
  • Completed routine maintenance and repair.
  • Worked with cross-functional teams to achieve goals.

USIS

Security Monitor
02.2003 - 07.2016

Job overview

  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Investigated incidents, wrote detailed reports, and submitted them to supervisors or law enforcement when necessary.
  • Trained new personnel in security procedures or security equipment.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Inspected buildings on a daily basis to ensure they are secure and free from hazards or threats.
  • Provided customer service support to employees, visitors, vendors. when needed.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored work of contractors in construction or startup phases of security systems.
  • Maintained high levels of alertness throughout shifts.
  • Handled routine responsibilities swiftly and accurately.

SSI

Cleaner
01.1999 - 02.2001

Job overview

  • Sanitized frequented areas and equipment using approved supplies.
  • Dusted furniture, machines or equipment.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.
  • Delivered exceptional customer service during in-person and phone interactions.

Education

Strayer University
Temple Hills, MD

No Degree from HR/BuisnessManagement

University Overview

H.D. Woodson SHS
Washington, DC

High School Diploma
06-1996

University Overview

Skills

  • Workload management
  • Proofreading
  • Report preparation
  • Records management
  • File organization
  • Spreadsheets creation
  • Contract administration
  • Training support
  • Verbal communication
  • Document management
  • Mail handling
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Conflict resolution

Clearances

Clearances
  • Currently holds TS/Full Scope

Timeline

Administrative Support Assistant/Control Officer
GDiT
06.2022 - Current
Intelligence Analyst
Raytheon
07.2018 - 06.2022
Help Desk Assistant
General Dynamics
07.2016 - 07.2018
Security Monitor
USIS
02.2003 - 07.2016
Cleaner
SSI
01.1999 - 02.2001
Strayer University
No Degree from HR/BuisnessManagement
H.D. Woodson SHS
High School Diploma

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