Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Williams

Summary

Dynamic professional with extensive experience at Queen of All Saints Church, excelling in office administration and customer service. Proven track record in enhancing operational efficiency and improving client satisfaction through effective communication and organization. Skilled in managing sensitive information and implementing training programs that boost team performance.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Professional Secretary with over [Number] years of experience managing daily administrative support tasks and operations in [Type] industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Secretary

Queen of All Saints Church
04.2019 - 10.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.

Local Exemptions Specialist

Contra Costa County Assessor's Office
04.2001 - 03.2019
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Developed training materials to enhance staff proficiency and productivity.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

No Degree - Business Administration

Ohlone College
Fremont, CA

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Languages

Spanish

Timeline

Secretary

Queen of All Saints Church
04.2019 - 10.2021

Local Exemptions Specialist

Contra Costa County Assessor's Office
04.2001 - 03.2019

No Degree - Business Administration

Ohlone College
Sandra Williams