Summary
Work History
Education
Skills
Timeline
Generic

SANDRA WILSON

Customer Service Representative
Coos Bay,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Secretary III

VSolvit, LLC
Ventura, CA 93003
09.2018 - 09.2021
  • Handled customer inquiries for visitors, Sponsors, and other business clients & military officials on the U.S. Naval Base
  • Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times, scheduled appointments for Managers, and made travel arrangements
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Civilian Division Secretary and CSR

DoD, U.S. Navy - Littoral & Strike Warfare Dept.
Port Hueneme, CA 93041
03.2011 - 08.2018
  • Engaged clients in person and over the phone to answer questions and address complaints.
  • Planned schedules and workflows based on expected customer demands.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Member Retention Representative (Part-Time)

Ventura County Credit Union
Ventura, CA 93003
04.2009 - 10.2010
  • Developed new strategies for customer retention activities.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Administrative Coordinator & Office Manager

St. John's Regional Medical Center And Hospital
Oxnard, CA 93035
05.2006 - 09.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Credentialing Coordinator

Community Memorial Hospital
Ventura, CA 93003
03.2003 - 04.2006
  • Requested, verified, organized, and maintained all aspects of a physician's/clinician's employee file
  • Conducted primary source verifications such as background checks and board certifications.
  • Worked closely with all clients, and vendors to obtain required clinical and medical documentation by established deadlines
  • Point of Contact for all credentialing-related items and ensured all clients were cleared for privileges & the on-time start of their assignment
  • Ensured adherence to company credentialing requirements and compliance policies
  • Maintained professional relations with physicians, clients, vendors, and teammates.

Medical Historian-Worker's Compensation Reports

NSR Medical, Inc.
Oxnard, CA 93003
01.1999 - 08.2003
  • Responsible for taking New Patient's full medical history which included all injury history, dates, medical treatment, and outcomes
  • Created, formulated and typed detailed patient reports for worker's compensation evaluation for orthopedic surgeons' office
  • Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.

Medical Secretary, Medical Transcription, DME Coor

Kaiser Permanente Medical Group And Hospital
Woodland Hills, CA 91367
02.1985 - 05.1999
  • Answered telephone calls to offer office information, and scheduled appointments to maintain excellent customer service.
  • transcribed medical reports, answered questions, and directed calls to appropriate staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • DME Coordinator for all of the Woodland Hills, CA Hospital and outlying entities and patients
  • Coordinating many tasks at once in an extremely a very high volume call center, treated customers with respect and provided prompt assistance.

Education

Bachelor of Arts - Counseling Psychology

California State University - Channel Islands
Camarillo, CA
12.2010

Associate of Arts - Counseling Psychology

Ventura Community College District
Ventura, CA
08.2007

Skills

  • Policy and Procedure Adherence
  • Typing and Word Processing Proficiency
  • Report Transcription
  • Critical Thinking
  • Customer Service
  • Records Preparation
  • Customer Retention Strategies
  • Recordkeeping Strengths
  • Microsoft Suite Proficiency
  • Travel Planning
  • Order Fulfillment
  • Calendaring
  • Multi-Line Telephone Operation
  • Professional Telephone Demeanor
  • Computer Proficiency
  • Managing Multiple Tasks

Timeline

Customer Service Secretary III

VSolvit, LLC
09.2018 - 09.2021

Lead Civilian Division Secretary and CSR

DoD, U.S. Navy - Littoral & Strike Warfare Dept.
03.2011 - 08.2018

Member Retention Representative (Part-Time)

Ventura County Credit Union
04.2009 - 10.2010

Administrative Coordinator & Office Manager

St. John's Regional Medical Center And Hospital
05.2006 - 09.2009

Credentialing Coordinator

Community Memorial Hospital
03.2003 - 04.2006

Medical Historian-Worker's Compensation Reports

NSR Medical, Inc.
01.1999 - 08.2003

Medical Secretary, Medical Transcription, DME Coor

Kaiser Permanente Medical Group And Hospital
02.1985 - 05.1999

Bachelor of Arts - Counseling Psychology

California State University - Channel Islands

Associate of Arts - Counseling Psychology

Ventura Community College District

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SANDRA WILSONCustomer Service Representative