Summary
Work History
Education
Skills
Timeline
Generic

SANDRA WILSON

Customer Service Representative
Coos Bay,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Secretary III

VSolvit, LLC
09.2018 - 09.2021
  • Handled customer inquiries for visitors, Sponsors, and other business clients & military officials on the U.S. Naval Base
  • Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times, scheduled appointments for Managers, and made travel arrangements
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Civilian Division Secretary and CSR

DoD, U.S. Navy - Littoral & Strike Warfare Dept.
03.2011 - 08.2018
  • Engaged clients in person and over the phone to answer questions and address complaints.
  • Planned schedules and workflows based on expected customer demands.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Member Retention Representative (Part-Time)

Ventura County Credit Union
04.2009 - 10.2010
  • Developed new strategies for customer retention activities.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Administrative Coordinator & Office Manager

St. John's Regional Medical Center And Hospital
05.2006 - 09.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Credentialing Coordinator

Community Memorial Hospital
03.2003 - 04.2006
  • Requested, verified, organized, and maintained all aspects of a physician's/clinician's employee file
  • Conducted primary source verifications such as background checks and board certifications.
  • Worked closely with all clients, and vendors to obtain required clinical and medical documentation by established deadlines
  • Point of Contact for all credentialing-related items and ensured all clients were cleared for privileges & the on-time start of their assignment
  • Ensured adherence to company credentialing requirements and compliance policies
  • Maintained professional relations with physicians, clients, vendors, and teammates.


Medical Historian-Worker's Compensation Reports

NSR Medical, Inc.
01.1999 - 08.2003
  • Responsible for taking New Patient's full medical history which included all injury history, dates, medical treatment, and outcomes
  • Created, formulated and typed detailed patient reports for worker's compensation evaluation for orthopedic surgeons' office
  • Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.

Medical Secretary, Medical Transcription, DME Coor

Kaiser Permanente Medical Group And Hospital
02.1985 - 05.1999
  • Answered telephone calls to offer office information, and scheduled appointments to maintain excellent customer service.
  • transcribed medical reports, answered questions, and directed calls to appropriate staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • DME Coordinator for all of the Woodland Hills, CA Hospital and outlying entities and patients
  • Coordinating many tasks at once in an extremely a very high volume call center, treated customers with respect and provided prompt assistance.

Education

Bachelor of Arts - Counseling Psychology

California State University - Channel Islands
Camarillo, CA
12.2010

Associate of Arts - Counseling Psychology

Ventura Community College District
Ventura, CA
08.2007

Skills

  • Policy and Procedure Adherence
  • Typing and Word Processing Proficiency
  • Report Transcription
  • Critical Thinking
  • Customer Service
  • Records Preparation
  • Customer Retention Strategies
  • Recordkeeping Strengths
  • Microsoft Suite Proficiency
  • Travel Planning
  • Order Fulfillment
  • Calendaring
  • Multi-Line Telephone Operation
  • Professional Telephone Demeanor
  • Computer Proficiency
  • Managing Multiple Tasks

Timeline

Customer Service Secretary III

VSolvit, LLC
09.2018 - 09.2021

Lead Civilian Division Secretary and CSR

DoD, U.S. Navy - Littoral & Strike Warfare Dept.
03.2011 - 08.2018

Member Retention Representative (Part-Time)

Ventura County Credit Union
04.2009 - 10.2010

Administrative Coordinator & Office Manager

St. John's Regional Medical Center And Hospital
05.2006 - 09.2009

Credentialing Coordinator

Community Memorial Hospital
03.2003 - 04.2006

Medical Historian-Worker's Compensation Reports

NSR Medical, Inc.
01.1999 - 08.2003

Medical Secretary, Medical Transcription, DME Coor

Kaiser Permanente Medical Group And Hospital
02.1985 - 05.1999

Bachelor of Arts - Counseling Psychology

California State University - Channel Islands

Associate of Arts - Counseling Psychology

Ventura Community College District

Similar Profiles

CREATE PROFILE
SANDRA WILSONCustomer Service Representative