SANDRA WILSON
Coos Bay,USA
Summary
Experienced customer service and administrative professional with a decade of expertise in healthcare, government, and corporate environments. Skilled in managing high-volume scheduling and phone systems, as well as multitasking in fast-paced offices. Proficient in remote support, prioritizing tasks, credentialing, and medical office coordination, with strong organizational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Littoral and Strike Warfare Department, L20 Division Administrative Assistant
Department of Defense (DOD), US. Navy
Port Hueneme, CA
03.2012 - 08.2018
- Prepared formal letters and memos, proofread, and edited correspondence according to the SECNAV SSIC Code Manual.
- Welcomed department visitors, sponsors, and business clients to ensure proper introductions to scheduled managers and teams.
- Handled department phone inquiries, coordinated travel logistics, and scheduled appointments and meetings for branch managers and division managers.
- Created Excel spreadsheets for reports and data management.
- Proficient in operating office equipment including copiers, scanners, laptop computers, and diverse software applications like Microsoft Word, Outlook, Excel, and Teams.
- Managed calendars and scheduled meetings for seven managers and over 140 engineers using Microsoft Outlook.
- Processed various official forms for department employees, including new passport requests and renewals.
- Generated shipping documents for diverse types of equipment, parts, computers, and other large items as required.
- Facilitated weekly team meetings by creating agendas and taking notes during discussions.
- Maintained confidentiality of sensitive data in accordance with company policies and secret clearance.
Secretary Ill — Contracted employee
Vsolvit LLC
Ventura, CA
- Company Overview: CMMI (Level 3), ISO 9001:2008
- Administrative Assistant – Contracted employee — worked part-time, PRN for the Port Hueneme Naval Base in the same capacity as the DoD, U.S. Navy, Administrative Assistant below. Due to the Pandemic outbreak of Covid, I was not getting any calls for work, so I resigned.
- CMMI (Level 3), ISO 9001:2008
Member-Retention Representative
Ventura County Credit Union
- Customer Service, researching delinquent members accounts.
- Processed all incoming mail, provided problem resolution and information to members regarding their account.
- Verified signatures and updated correspondence dates.
Administrative Coordinator and Office Manager
St. John's Regional Medical Center
Oxnard, CA
- Company Overview: Oxnard, CA
- Coordinated and provided administrative support.
- Processed accounts payable and check requests.
- Maintained the corporate administrative policies and procedures manual.
- Liaison for COO, CFO, Communications, and Media Director in the absence of the Director.
- Maintained heavy calendaring, coordinated travel itineraries, conference calls and meeting organization for senior management.
- Assisted with marketing efforts, including newsletter, brochures, and various related events.
- Provided excellent medical transcription to transcribe medical reports from Ancillary clinicians, Neurology Research for PhD Biology Professor and Medical Doctor.
- Oxnard, CA
Credentialing Coordinator
Community Memorial Hospital
Ventura, CA
- Company Overview: Ventura, CA
- Requested, verified, organized, and maintained all aspects of a physician/clinician’s employee file.
- Worked closely with clinicians/physicians and vendors to obtain required clinical and medical documentation by established deadlines.
- Point of Contact for all credentialing-related items, ensured clinician was cleared for the on-time start of their assignment.
- Ensured adherence to company credentialing requirements, and compliance policies.
- Maintained professional relations with clinicians, clients, vendors, and teammates.
- Ventura, CA
Report Review Coordinator/Worker's Compensation – Medical Historian
NSR Medical, Inc.
Oxnard, CA
- Company Overview: Oxnard, CA
- Responsible for taking a new patient’s full medical history which included all injury history, dates, medical treatment, and outcomes.
- Created, formulated and transcribed detailed patient reports, i.e. IME’s, QME’s, and Personal Injury for legal worker’s compensation evaluation for orthopedic surgeons’ office.
- Reviewed and electronically signed 80-90 medical reports per day.
- Excellent knowledge of medical and legal worker’s compensation terminology.
- Word Processing at 75-85 wpm.
- Oxnard, CA
Medical Secretary/Receptionist
Kaiser Permanente Medical Group and Hospital
Woodland Hills, CA
- Company Overview: Woodland Hills, CA
- Fourteen years of employment with Kaiser Permanente Medical Group.
- Medical Secretary/Receptionist | Psychiatry | Medical Terminology/ Medical Transcription Assistant to the Director & performed nursing staffing requirements, as well as supported the VP of Production Systems in the IT Department, and over 100 analysts and computer engineers.
- Scheduled and managed calendars for all providers, coordinated reserving conference rooms, scheduled meetings for providers and management.
- Responsible for heavy phones, appointment scheduling, medical terminology, and medical transcription.
- Arranged for In-Patient psychiatric emergency hospitalizations, finding a bed and calling an ambulance to transport the patient to a hospital.
- Excellent customer service and interaction with all types of personalities of patients.
- Coordinated many tasks at once in an extremely busy medical office.
- Woodland Hills, CA
Education
Bachelor of Arts - Psychology
CSUCI
Camarillo, CA12.2016
Associate of Arts - Psychology
Ventura Community College
12.2007
Skills
- PWindows 11
- Word, Excel, & Outlook
- Strong Prioritizing skills
- Internet
- Researching Skills
- Word processing at 65-75 wpm
- Customer service
- Time management
- Problem-solving
- Interpersonal skills
- Communication
- Collaboration
- Detail-oriented
- Excellent Follow-Thru
Timeline
Littoral and Strike Warfare Department, L20 Division Administrative Assistant
Department of Defense (DOD), US. Navy
03.2012 - 08.2018
Secretary Ill — Contracted employee
Vsolvit LLC
Member-Retention Representative
Ventura County Credit Union
Administrative Coordinator and Office Manager
St. John's Regional Medical Center
Credentialing Coordinator
Community Memorial Hospital
Report Review Coordinator/Worker's Compensation – Medical Historian
NSR Medical, Inc.
Medical Secretary/Receptionist
Kaiser Permanente Medical Group and Hospital
Bachelor of Arts - Psychology
CSUCI
Associate of Arts - Psychology
Ventura Community College
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