Sandra Wimberley
Verbena,USA
Summary
Motivated Freight Operations Supervisor, successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Freight Operations Supervisor
XPO
11.2019 - Current
- Ensured compliance with federal transportation regulations by strictly adhering to documentation requirements and maintaining accurate records about shipments handled within the facility.
- Developed contingency plans for potential disruptions in daily activities due to unforeseen circumstances such as equipment malfunctions or inclement weather conditions.
- Implemented quality control measures to minimize damaged goods during transportation or storage within the facility.
- Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
- Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
Customer Service Rep
XPO
06.2009 - 11.2019
- I was a part of our Lean Team and served as VVT lead for 3 years.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Applied Science - Business
George Wallace Community College
Selma, AL01.1989
High School Diploma - General
Verbena High School
Verbena, AL01.1987
Skills
- LTL knowledge
- Inventory control
- Customer Service Oriented
- Flexible
- Decisive
- Results-oriented
- Works well Independently
- Detail-oriented
Accomplishments
- Recipient of the Employee of the Month Achievement Award in 06/2015.
- Nominated for Quarterly Leader Award 6 times including 4 consecutive quarters in a row.
Timeline
Freight Operations Supervisor
XPO
11.2019 - Current
Customer Service Rep
XPO
06.2009 - 11.2019
Associate of Applied Science - Business
George Wallace Community College
High School Diploma - General
Verbena High School
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