Sandra Wisley
Wichita,KS
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated Branch Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Branch Lead
Wiese USA
12.2014 - Current
- Coach employees through day-to-day work and complex problems.
- Gather and organize materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Track records, filed documents and maintained communication amongst employees.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Complete weekly payroll for 18 employees.
- Assist with day to day operations along side Operations Manager
- Oversee day to day operations in Operations Manager absence
- Setting up new customer accounts
- Setting up equipment under customer accounts
- Portal entry invoicing
- Assist with overseeing and handling special customer needs
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Utilized proper tools and materials to adhere to safety guidelines.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Coordinator
Craig HomeCare
02.2001 - 07.2014
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 130 employees.
- Interceded between employees during arguments and diffused tense situations.
Billing Customer Service Representative
Southwestern Bell
06.1997 - 02.2001
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warranty Coordinator
Rusty Eck Ford
06.1991 - 06.1997
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Additionally worked for period of time as Heavy Truck Service Advisor
- Worked for period of time doing Accounts Receivable
- Worked for period of time as Service Cashier and Clerk
Education
High School Diploma -
Southeast High School
Wichita, KS05.1988
Skills
- File and Data Retrieval Systems
- Document Control
- Schedule Management
- Assignment and Project Coordination
- Coordination of Administrative Activities
- Customer Service
- Microsoft Outlook
- Portal Entry
Timeline
Branch Lead
Wiese USA
12.2014 - Current
Coordinator
Craig HomeCare
02.2001 - 07.2014
Billing Customer Service Representative
Southwestern Bell
06.1997 - 02.2001
Warranty Coordinator
Rusty Eck Ford
06.1991 - 06.1997
High School Diploma -
Southeast High School
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