Sandra Wodlarski

• Attend online and in person continuing education classes.
• Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
• Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
• Reviewed medical records, police reports and other documents related to claim investigations.
• Analyzed facts of loss.
• Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
• Maintained accurate documentation of all claim activity within designated system.
• Ensured timely follow-up on all open matters.
• Interpreted policy language to determine coverage for insureds under various lines of business.
• Determined reserves for each claim based on estimated costs of settlement or defense.
• Calculated and authorized payment of claims within designated authority level.
• Interpreted insurance policy language to apply appropriate coverage.
• Investigated questionable claims to determine payment authorization.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.

• Attend online and in person continuing education classes.
• Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
• Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
• Reviewed medical records, police reports and other documents related to claim investigations.
• Analyzed facts of loss.
• Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
• Maintained accurate documentation of all claim activity within designated system.
• Ensured timely follow-up on all open matters.
• Interpreted policy language to determine coverage for insureds under various lines of business.
• Determined reserves for each claim based on estimated costs of settlement or defense.
• Calculated and authorized payment of claims within designated authority level.
• Interpreted insurance policy language to apply appropriate coverage.
• Investigated questionable claims to determine payment authorization.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.

EditDeletemove

• Acted as a liaison between the customer service department and other departments.
• Adhered strictly to HIPAA regulations when handling confidential customer information.
• Compiled customer documents for review by the Claims Adjuster team.
• Answered phone calls from customers inquiring about their pending claims or requesting additional information.
• Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
• Entered claim information accurately into database systems.
• Verified claim data correctness in preparation for processing.

• Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
• Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
• Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
• Created displays to promote new products or services offered by the store.
• Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
• Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
• Processed loan applications and determined appropriate loan amounts based on customer's financial information.
• Followed applicable laws governing pawnbroking operations in the state and country.
• Resolved customer complaints effectively in a polite and professional manner.
• Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
• Negotiated loan repayment plans with customers when necessary.
• Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
• Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
• Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
• Adhered to company policies regarding security procedures while handling money.
• Performed regular audits of stock levels within the shop.
• Maintained accurate records of all transactions and inventory.
• Monitored security cameras for suspicious activity throughout the store.
• Ensured the store was kept clean, neat and organized at all times.
• Verified authenticity and value of items brought in for pawning or selling.