Sandra Works
Nashville,TN
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
23
23
years of professional experience
Work History
Unit Clerk/Unit Secretary Administrative
DCI/Meharry
Nashville, TN
03.2024 - Current
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Organized and maintained filing systems for patient records.
- Maintained confidentiality of all patient information.
- Scanned documents into computer databases for storage purposes.
- Provided support to physicians and nursing staff with administrative tasks.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted visitors and patients in a courteous and friendly manner.
Quality Assurance
Lincare
Nashville, TN
01.2022 - 01.2024
- Inspected incoming shipments for quality assurance purposes.
- Monitored daily performance of quality assurance processes.
- Monitored daily operations for quality assurance purposes.
- Inspected incoming shipments for quality assurance.
- Checked inbound shipments for quality assurance purposes.
- Checked output for quality assurance purposes.
- Inspected labels for quality assurance purposes.
Customer Service Representative
Lincare
Nashville, TN
08.2021 - 01.2022
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shipping Clerk
Lincare
Nashville, TN
02.2019 - 04.2021
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Verified shipping documents for accuracy.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Caregiver
Private Sitting - In Home
Nashville, TN
02.2018 - 08.2018
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
File Clerk/Scanner
Manpower Temp Agency
Nashviller, TN
08.2016 - 10.2016
- Verified accuracy of filing information prior to indexing documents into the system.
- Organized and filed documents according to established procedures.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Created new files when necessary following established protocols.
- Scanned documents into electronic database system for archiving purposes.
Caregiver
Blakeford At Home
Nashville, TN
03.2013 - 03.2015
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
Customer Service
Aerotek Temp Agency
Nashville, TN
05.2014 - 05.2014
- Developed strategies to improve customer service processes.
- Maintained high standards of customer service.
- Developed and implemented customer service standards to ensure quality customer service.
Resident Care
Grace Manor Assisted Living
Nashville, TN
10.2013 - 12.2013
- Collaborated with nursing staff to develop individualized resident care plans.
- Assisted in developing processes to improve the quality of resident care.
- Ensured that all necessary supplies were available for resident care needs.
- Performed housekeeping duties related to resident care, such as changing bed linens and cleaning bathrooms.
- Administered prescribed medications on a timely basis following care plan instructions.
Housekeeping
Aramark Facility
Nashville, TN
11.2010 - 04.2013
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Stocked housekeeping carts with supplies before each shift.
- Performed housekeeping duties to keep facilities clean and neat.
- Performed light housekeeping duties including vacuuming, dusting, mopping floors.
Teacher's Assistant
Metro Nashville Public Schools
Nashville, TN
11.2001 - 04.2006
- Observed student performance in order to assess progress towards academic goals.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Greeted parents at school events to provide information about curriculum and activities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Provided individualized assistance to students with special needs in the classroom.
- Coordinated daily tasks between teachers and other staff members.
Education
High School Diploma -
Maplewood Comprehensive High School
Nashville05-1990
Skills
- Records Scanning
- Unit administrative support
- Faxing orders
- Patient Scheduling
- Documentation skills
- Chart updating
- Strong Organization
- HIPAA Compliance
- Electronic Charting
- Medical forms
- Medical terminology proficiency
- Medical Records Maintenance
Languages
English
Professional
Timeline
Unit Clerk/Unit Secretary Administrative
DCI/Meharry
03.2024 - Current
Quality Assurance
Lincare
01.2022 - 01.2024
Customer Service Representative
Lincare
08.2021 - 01.2022
Shipping Clerk
Lincare
02.2019 - 04.2021
Caregiver
Private Sitting - In Home
02.2018 - 08.2018
File Clerk/Scanner
Manpower Temp Agency
08.2016 - 10.2016
Customer Service
Aerotek Temp Agency
05.2014 - 05.2014
Resident Care
Grace Manor Assisted Living
10.2013 - 12.2013
Caregiver
Blakeford At Home
03.2013 - 03.2015
Housekeeping
Aramark Facility
11.2010 - 04.2013
Teacher's Assistant
Metro Nashville Public Schools
11.2001 - 04.2006
High School Diploma -
Maplewood Comprehensive High School
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