Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Wysong

Newark,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

CEG

Discover
07.2023 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Billing Dispute Representative

Discover
05.2021 - 07.2023
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted in training new Billing Dispute Representatives, sharing knowledge and best practices for successful outcomes.
  • Improved billing accuracy by reviewing and verifying disputed charges in customer accounts.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Managed high volume of daily calls to resolve billing issues effectively and efficiently.
  • Conducted thorough research on disputed charges, ensuring accurate account adjustments.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Provided timely responses to customer inquiries regarding their billing disputes, demonstrating professionalism and empathy.
  • Responded to customer concerns and questions on daily basis within BAT and BAR.

Call Center Representative

JCPenney
09.2017 - 07.2020
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Cross-trained and backed up other customer service managers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

SpeedFC
08.2006 - 09.2017
  • Cross-trained and backed up other customer service managers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Trained staff on operating procedures and company services.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

GED -

Linden McKinley
Columbus, OH

Skills

  • Problem Resolution
  • Customer Relations
  • Computer Skills
  • Research
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Critical Thinking
  • Relationship Building

Timeline

CEG

Discover
07.2023 - Current

Billing Dispute Representative

Discover
05.2021 - 07.2023

Call Center Representative

JCPenney
09.2017 - 07.2020

Call Center Representative

SpeedFC
08.2006 - 09.2017

GED -

Linden McKinley

Similar Profiles

CREATE PROFILE
Sandra Wysong