Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Yingling

Wilmington,DE

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

24
24
years of professional experience

Work History

Office Manager

Calpine Corp
Chadds Ford, PA
06.2020 - Current
  • Provide Administrative support to the East Regional Vice President, and office staff as well as IT support when needed
  • Processes invoices in relation to company policy and procedures
  • Responsible for all new hire on-boarding per company policy
  • Provide badges and badge access for all new hires to all East Region Plants according to company policy and procedures
  • Responsible for an $8 Million Dollar Budget and monthly Forecasts for Facilities across the company submitting to Finance and Accounting, with 98 % accuracy
  • Responsible for ordering all office supplies and needs for office and staff
  • Plan and organize company sponsored charity events, and community day events according to company policy and procedures
  • Provide PA and DE Notary services in accordance with State laws and Regulations
  • Expense reporting for travel reimbursement in People Soft
  • Responsible for allocating P-Card charges

Administrative Assistant--Assurance |Tax

BDO USA , LLP
Wilmington, DE
01.2019 - 01.2020
  • Provides administrative support to the Assurance and Tax teams, prepare and edit Financial Statements for staff members
  • Process and file tax related documents for staff in tax program prepare electronic and paper files for clients
  • Expense Reporting through PeopleSoft
  • Assist with on-boarding new hires.

Sales Administrative Assistant

Pepsi Beverages Company
Wilmington, DE
03.2019 - 10.2019
  • Provided administrative support to Sales and Delivery teams
  • Answered phones directing to the appropriate individual, resolving customer complaints
  • Processed invoices tracked and allocated to the appropriate GL and cost centers for budgeting purposes
  • Research customer disputed invoices to reduce customer refunds and charge backs
  • Ordered office supplies for all departments.

Market Unit Fleet Operations Administrative Professional

Pepsi Beverages Company
Wilmington, DE
01.2006 - 01.2019
  • Provided administrative support to the Tri-State Market Unit for Fleet and track costs for Philly Metro and New Jersey Market Units that include 8 facilities
  • Process invoices for weekly payment to vendors and reconcile all Master Card charges and submission of all statements to headquarters monthly
  • Approve payroll timesheets and complete weekly reports to the Market Unit Manager for tracking hours worked
  • Oversee vacation tracking for both Market Units as well as general administrative support to the Transport and Sales teams whenever needed
  • Provide critical coordination support for executive and coordinate with direct reports (and their administrative support) enabling broader team
  • Administer specific applications/time bound processes in an accurate and timely manner
  • Interface appropriately with many internal and external clients and senior executives
  • Prepare and handle confidential and personnel information with the utmost trust
  • Manage, update, and appropriately communicate departmental documents
  • Arrange environmental support and ensure all safety training was completed
  • Create customized reports and Work on special projects, as necessary.

Pricing Control Analyst

MBNA America Bank
Wilmington, DE
01.2005 - 01.2006
  • Conducted compliance reviews and assessments on operational processes within the Compliance Division
  • Reviewed and validated information contained within product marketing channels, including statement inserts, direct mail marketing, and disclosures to ensure regulatory guidelines were met
  • Initiated formal resolution processes for issues identified and worked closely with Advertising, Business Development, and Operations departments to ensure errors were corrected within regulatory parameters
  • Ensured Compliance received all the appropriate marketing materials from affected operating areas and validated volumes against the master production report monthly
  • Worked with cross-functional teams to evaluate portfolio performance to ensure alignment with corporate objectives
  • Analyzed and interpreted substantial amounts of data, drawing clear, actionable conclusions
  • Managed implementation and validation activities for execution-related projects
  • Led pricing projects and ad-hoc reporting requests.

Executive Administrative Specialist II

MBNA America Bank
Wilmington, DE
01.2001 - 01.2005
  • Oversaw all administrative matters within the Compliance, Corporate Insurance, and Privacy Divisions
  • Maintained calendars for department personnel and managed business card accounts for senior management
  • Reviewed accounts for compliance regarding OFAC regulations on behalf of the Anti-Money Laundering/Bank Secrecy Act department and maintained the Privacy Notice Compliance database
  • Processed all departmental expenses using Oracle-based applications, arranged/booked all travel activities, and performed various administrative activities
  • Prepared the agenda and presentation materials for distribution to the Operational Risk Committee members on a weekly basis
  • Booked meeting rooms, coordinated presentations, catering, and audiovisual needs
  • Communicated with executives and line management to gather or convey relevant information
  • Cultivated relationships with executives and other assistants and collaborated to complete projects successfully.

Education

GED -

James H. Groves
New Castle, DE
06-1992

Skills

  • Client Engagement
  • Conflict Resolution
  • Organization & Planning Skills
  • Time & Workload Management
  • Proofing Reading
  • Problem Solving
  • Process Improvement
  • Written & Verbal Communications
  • Budget Management
  • Expense Reporting
  • Quality Control
  • Project Management
  • Customer Service
  • Analytical Skills
  • Attention to Detail
  • Data Entry
  • Inventory Control
  • Administrative Support
  • Office Management
  • Organizational Skills
  • Meeting planning
  • Scheduling and calendar management
  • Payroll Processing
  • Financial Accounting
  • Financial Reporting
  • Document Management
  • Budgetary Planning
  • Facility Management
  • Business Administration
  • Office Administration
  • Scheduling Coordination
  • Relationship Building
  • Event Coordination
  • Strategic Planning
  • Account Reconciliation
  • Senior leadership support
  • Financial Tracking
  • Administrative Oversight
  • Report Preparation
  • Workflow Optimization
  • Workflow Planning
  • Budget Administration
  • Customer Relations
  • Travel Coordination

Timeline

Office Manager

Calpine Corp
06.2020 - Current

Sales Administrative Assistant

Pepsi Beverages Company
03.2019 - 10.2019

Administrative Assistant--Assurance |Tax

BDO USA , LLP
01.2019 - 01.2020

Market Unit Fleet Operations Administrative Professional

Pepsi Beverages Company
01.2006 - 01.2019

Pricing Control Analyst

MBNA America Bank
01.2005 - 01.2006

Executive Administrative Specialist II

MBNA America Bank
01.2001 - 01.2005

GED -

James H. Groves

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Sandra Yingling