Sandra Yorba
Whittier,CA
Overview
31
31
years of professional experience
Work History
Dispatcher
M&B Carriers
Whittier, CA
03.2000 - Current
- Scheduled loads according to priority and available equipment.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Updated records of driver locations, delays, and cancellations.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Performed data entry tasks into company databases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared daily reports summarizing business activity during the previous shift.
- Responded promptly to customer inquiries regarding order status and delivery times.
- Ensured compliance with local laws while driving vehicles or operating equipment.
- Developed relationships with customers and drivers to provide excellent customer service.
Customer Service Representative
Golden Eagle Express
Pomona, CA
06.1997 - 03.2000
- Delivered prompt, accurate, and excellent customer service.
- Followed up with customers after scheduled appointments were completed.
- Identified customer needs and recommended appropriate solutions accordingly.
- Scheduled appointments for customers based on their availability.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Established strong working relationships with other departments within the organization.
- Scheduled and confirmed appointments.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Burlington Northern Santa Fe Railway
City Of Commerce, CA
02.1994 - 06.1997
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Kept track of inventory levels by completing daily inventory reports.
- Assisted with customer requests and answered questions to improve satisfaction.
- Submitted reports to and reviewed reports with supervisor.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Bell Senior High School
Bell, CA06-1994
Skills
- Load assignment
- Driver performance monitoring
- Data entry
- Driver communication
- Customer service
- Routing orders
- Equipment management
- Multitasking and organization
- Verbal and written communication
References
References available upon request.
Timeline
Dispatcher
M&B Carriers
03.2000 - Current
Customer Service Representative
Golden Eagle Express
06.1997 - 03.2000
Customer Service Representative
Burlington Northern Santa Fe Railway
02.1994 - 06.1997
High School Diploma -
Bell Senior High School
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