Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Young

Prattville,AL

Summary

Dynamic and compassionate Medical Assistant with proven expertise at Achieve Medical Weight Loss, excelling in patient care and clinical documentation. Adept at phlebotomy and maintaining HIPAA compliance, I foster strong patient relationships and enhance customer satisfaction through effective communication and problem-solving skills. Committed to delivering high-quality healthcare services.

Overview

19
19
years of professional experience

Work History

Medical Assistant/Office Assistant

Achieve Medical Weight Loss
09.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Established strong patient relationships through effective communication.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Shift Manager

Taco Bell
09.2014 - 10.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Line Associate

Wayne Farms - Union Springs
12.2009 - 09.2012
  • Developed strong working relationships with cross-functional teams, fostering collaboration for smoother operations.
  • Contributed to achieving company objectives by consistently meeting or exceeding individual performance metrics.
  • Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
  • Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
  • Adapted quickly to new processes or machinery introduced on the line while maintaining high-quality output.
  • Ensured consistent product quality through thorough visual inspections and adherence to established specifications.

Certified Nursing Assistant

Forest Manor Nursing Home
06.2006 - 06.2008
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

High School Diploma - General Studies

Palmdale High School
Palmdale, CA
06.2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Compassionate
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Maintaining confidentiality
  • Professionalism and ethics

Timeline

Medical Assistant/Office Assistant

Achieve Medical Weight Loss
09.2023 - Current

Shift Manager

Taco Bell
09.2014 - 10.2015

Line Associate

Wayne Farms - Union Springs
12.2009 - 09.2012

Certified Nursing Assistant

Forest Manor Nursing Home
06.2006 - 06.2008

High School Diploma - General Studies

Palmdale High School

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Sandra Young