Sandra Young
Orlando,FL
Summary
Proficient PMS Application Analyst with over 25 years in application support and user training. Expertise in problem solving and end-user support for complex hotel systems. Strong background in incident resolution, workflow analysis, and service desk coordination, ensuring efficient hotel operations and effective user guidance.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Lightspeed PMS Application Analyst
Marriott Corporation
Bethesda, Maryland
09.2022 - Current
- Supported Marriott application users with property system troubleshooting and issue resolution.
- Analyzed application requests for hotel operations, reservations, and guest service workflows.
- Coordinated incident tracking across Marriott enterprise systems to streamline service desk response.
- Provided technical assistance to users, resolving issues and increasing user satisfaction.
- Conducted training sessions for staff, enhancing system navigation and user experience.
PMS Support Analyst
Marriott Vacations Worldwide Corp
Orlando, fl
01.2012 - 03.2022
- Worked with technical teams to find root causes and apply fixes that improved system reliability.
- Helped diagnose system issues and restore performance while raising user satisfaction.
- Led training sessions that improved user proficiency and confidence with systems.
- Provided daily support for Marriott Vacations Worldwide resort users with system and application issues.
PMS Support Analyst
Starwood Hotels & Resorts
Stamford, Connecticut
04.2001 - 01.2012
- Resolved system issues efficiently, minimizing downtime and enhancing user experience.
- Diagnosed and resolved software malfunctions, improving system reliability and performance.
- Provided technical support for property management systems to maintain seamless operations.
- Delivered onsite support for multiple properties to sustain optimal system functionality.
- Coordinated with regional teams to address technical challenges and improve service delivery.
- Tracked help desk tickets and routed technical requests to enable timely support.
PMS Trainer /Installation Specialist
Geac Computer Systems
Ontario, Canada
02.1998 - 04.2001
- Implemented PMS software systems to enhance operational efficiency. and helped connect with existing infrastructure.
- Facilitated end-user training on software functions to enhance user proficiency.
- Trained users on GEAC computer systems software and daily workflow steps.
- Collaborated with support teams to resolve user issues during training sessions, ensuring a seamless learning experience.
Education
Bachelor of Science - Chemistry
Salisbury University
Salisbury, MD08-1984
Skills
- Application support
- Customer assistance
- Incident management
- Ticket tracking
- End-user training
- End user support
- System optimization
- Customer service
- Customer assistance
- Problem solving
- End user support
Certification
- ITIL4 Certification
- HDI Certification
Timeline
Lightspeed PMS Application Analyst
Marriott Corporation
09.2022 - Current
PMS Support Analyst
Marriott Vacations Worldwide Corp
01.2012 - 03.2022
PMS Support Analyst
Starwood Hotels & Resorts
04.2001 - 01.2012
PMS Trainer /Installation Specialist
Geac Computer Systems
02.1998 - 04.2001
Bachelor of Science - Chemistry
Salisbury University