Sandra Zacipa
Silver Spring,MD
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Ensuring the smooth operation of healthcare facilities and positive patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Capital Women's Care OB/GYN
Fulton, MD
07.2023 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
After School Counselor
KIDS AFTER HOURS
Silver Spring, MD
12.2016 - 06.2022
- Maintained open communication with parents regarding their child's progress, behavior, and any concerns that arose
- Created a positive and inclusive environment by promoting teamwork, conflict resolution, and respect among the children
- Collaborated with other staff members to develop weekly activity schedules that catered to diverse interests and abilities of the children
Customer Service
Luceros
Laurel, MD
01.2015 - 01.2016
- Greeting customers & also maintaining management, & files.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Education
High school diploma - Education
Paint Branch High School
Silver Spring, MD05.2017
Associate's degree -
Skills
- Communication skills
- Phone etiquette
- Organizational skills
- Medical terminology
- Bilingual
- Windows
- Multitasking capacity
- Customer relationship management
- Front desk operations
- Medical office administration
- Customer service
Certification
CPR Certification
Languages
Spanish - Fluent
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Capital Women's Care OB/GYN
07.2023 - Current
After School Counselor
KIDS AFTER HOURS
12.2016 - 06.2022
Customer Service
Luceros
01.2015 - 01.2016
High school diploma - Education
Paint Branch High School
Associate's degree -
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