Sandra Zavala
Vero Beach,USA
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Adept at developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, with a focus on fostering productive and positive team culture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of TRiO Educational Talent Search-IRC
Indian River State College
01.2022 - Current
- Coordinate and supervise daily operations of the Educational Talent Search (ETS) program, serving middle and high school students from economically and educationally disadvantaged backgrounds
- Manage full program budget and ensure fiscal compliance in accordance with EDGAR and OMB Circular A-21 regulations
- Provide strategic oversight for all educational and enrichment initiatives, with a focus on academic and career advising
- Supervise ETS staff, manage performance evaluations, and oversee professional development
- Design, implement, and monitor outcome-based programming to improve student achievement and college readiness
- Ensure full compliance with federal TRIO regulations and cost principles as outlined in the Federal Register
- Prepare and respond to Requests for Proposals (RFPs) and annual performance reports
- Maintain accuracy and documentation integrity in all program records and data
- Serve as liaison between the program and College administrators, support staff, public agencies, and community stakeholders
- Utilize Microsoft Office Suite and Windows-based applications for data tracking, reporting, and communication
- Demonstrate outstanding leadership, communication, and organizational skills while independently managing projects with minimal supervision
- Coordinate ETS activities with staff, school districts, and stakeholders to achieve program goals.
- Identify and recruit eligible youth, guiding them through high school completion and postsecondary enrollment.
- Promote awareness of financial aid opportunities and assist students in navigating college access.
- Regularly report program progress, challenges, and corrective actions to the Dean of Minority Affairs.
- Develop, implement, and maintain ETS policies, procedures, objectives, and evaluation methods.
- Oversee curriculum development for core academic subjects to support college readiness.
- Cultivate positive relationships with campus staff, schools, and community partners, and develop outreach materials.
- Supervise and evaluate ETS staff, including oversight of training, recruitment, and performance.
- Manage program budgets, authorize expenditures, and ensure compliance with federal regulations and grant terms.
- Plan and coordinate all program components, including after-school, weekend, summer activities, campus visits, and parent involvement initiatives.
Case Manager II Farmworker Career Development FCDP
Indian River State College
02.2009 - Current
- Supervise staff in absence of supervisor
- Routinely investigating and settling important program matters, handling complaints, and resolving any disputes of participants, employers, and community partners
- Organize meetings and conferences
- Assist with writing and submitting grant
- Identify community resources for networking and collaboration
- Collaborate with employers in hiring process for FCDP participants
- Create timelines, meet deadlines, and manage multiple projects and task simultaneously
- Provide career counseling, recommendations, explorations to community participants and long-term followup for evaluation
- Perform outreach within the farmworker community
- Attend community functions, parent meetings, and career/jobs fairs
- Recruit, enroll, interview, and determine program eligibility
- Maintain payroll and case records for all participants following up on customer referrals to insure the customer is receiving services as arranged
- Complete program intakes utilizing Employ Florida
- Complete monthly reports for program's state office and monitored data entry for program outcomes
- Train and provide technical assistance to local FCDP staff
- Assist students with scholarship (FAFSA) and college enrollment application
- Collaborate and work closely with Career Source and Local High Schools to recruit graduating seniors/youth
- Provide translation services for farmworker families
Customer Service Representative
National City Bank
05.2005 - 02.2009
- Handled cash transactions accurately and efficiently in a high-volume banking environment.
- Cross-sold bank products and services to meet customer financial needs and promote client retention.
- Balanced ATM operations and ensured accurate reconciliation of funds.
- Processed consumer and commercial banking transactions in compliance with bank policies.
- Provided Spanish-English translation to assist customers with banking services and documentation.
- Maintained excellent customer service and built positive client relationships at all times.
Receptionist/File Keeper
Treasure Coast Community Health Center
06.2003 - 05.2005
- Maintained full charge of file room, ensuring accurate organization and retrieval of patient records.
- Served as front desk receptionist for both health and dental departments, providing administrative support.
- Checked patients in and out, scheduled appointments, and managed daily front desk operations.
- Directed visitors and patients to appropriate departments and services.
- Provided Spanish-English translation services to assist patients with communication and documentation.
Education
Masters in Science - Organizational Learning and Leadership
Barry University
05.2011
Bachelor of Business Administration - Finance
Florida Atlantic University
08.2005
Skills
- Team management
- Workforce Development
- Effective verbal communication
- Presentation and Public Speaking
- Project Management
- Analytical/Strategic Planning
- Administrative proficiency
- Attention to detail
- Data Entry 70 WPM
Certification
- Case Manager of the year-State Level
- TABE Administrator
- Florida Certified Workforce Professional
- Case Management Certification 1&2
- Youth Worker Certification
- Florida Ready to Work
- Association of Farmworker Opportunity Program (AFOP)
- Pesticide and Heat Stress Trainee
- Florida Choices/O-NET
- Florida Department of Revenue Suntax Training
- Florida Public Notary
Affiliations
- Indian River County Chamber of Commerce Manufacturing Boot Camp Member, December 2019-2021
- Fellsmere Action Community Team, Committee Secretary October 2014-Present
- Treasure Coast Community Health (TCCH) Governing Board of Directors Member and Clinical PAC Committee, August 2017-December 2018
- Our Lady of Guadalupe Mission, Financial Council Committee Secretary January 2011-July 2016
- Staff Senate Indian River State College June 2022-present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of TRiO Educational Talent Search-IRC
Indian River State College
01.2022 - Current
Case Manager II Farmworker Career Development FCDP
Indian River State College
02.2009 - Current
Customer Service Representative
National City Bank
05.2005 - 02.2009
Receptionist/File Keeper
Treasure Coast Community Health Center
06.2003 - 05.2005
Bachelor of Business Administration - Finance
Florida Atlantic University
Masters in Science - Organizational Learning and Leadership
Barry University
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