Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
SalesManager

Sandra Zepeda

HR Manager
Fontana,CA

Summary

At Aaren Scientific Inc., I spearheaded HR initiatives, reducing employee turnover significantly through strategic recruitment and comprehensive benefits. My expertise in HR analytics and effective communication facilitated seamless organizational development and enhanced employee engagement. Proficient in Microsoft Office, I also led the transition to a paperless HR system, optimizing operational efficiency.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Manager - HR

Aaren Scientific Inc.
01.2019 - 12.2024
  • Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
  • Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
  • Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility
  • Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
  • Created employee satisfaction surveys to gather feedback on workplace policies, procedures, and culture for continual improvement purposes.
  • Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
  • Coordinated various team building events to promote collaboration, improve communication, and strengthen team dynamics among employees.
  • Spearheaded the transition to a paperless HR system, reducing administrative workload and enabling better tracking of key metrics.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Customer Service Supervisor

Aaren Scientific Inc.
03.2010 - 01.2019
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
  • Implemented customer feedback surveys to gather insights, leading to strategic improvements.

Accounts Receivable /Accounts Payable Administrator

OII International
05.1999 - 03.2010
  • Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
  • Reduced late payment fees by closely monitoring due dates and prioritizing payments.
  • Implemented a paperless filing system, reducing physical storage needs and increasing document accessibility.
  • Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
  • Assisted in month-end closing procedures, ensuring timely completion of financial statements.
  • Entered purchase orders, invoices and payments into company accounting system.
  • Processed new vendor applications and submitted for approval.
  • Reconciled invoices and purchase orders and updated databases accordingly.
  • Ensured compliance with tax regulations by accurately coding 1099s for contractor payments.
  • Updated and maintained aging report to facilitate payments
  • Supported annual audits by providing comprehensive documentation and assisting auditors with inquiries related to accounts payable transactions.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • processed invoices and documents for customers as soon as product was shipped
  • Sent monthly statements to customers to promote promptly payments and resolve disputes on a timely matter

Education

Associate of Science - Business Administration

Rio Hondo College
Whittier, CA
05-1994

Skills

  • HR policies and procedures

  • HR analytics

  • Employee relations

  • Organizational development

  • Interviewing techniques

  • Multitasking Abilities

  • Employee engagement

  • Effective communication

  • Microsoft office proficiency

  • Benefits administration

  • Payroll administration

  • Onboarding, training, and development

Accomplishments

  • Collaborated with team of 67 in the development of new ERP System.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Certification

  • Associate Professional in Talent Development (APTD) - Association for Talent Development.
  • Professional in Human Resources (PHR) - HR Certification Institute.

Languages

Spanish
Full Professional

Timeline

Assistant Manager - HR

Aaren Scientific Inc.
01.2019 - 12.2024

Customer Service Supervisor

Aaren Scientific Inc.
03.2010 - 01.2019

Accounts Receivable /Accounts Payable Administrator

OII International
05.1999 - 03.2010

Associate of Science - Business Administration

Rio Hondo College

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Sandra ZepedaHR Manager