Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Zetter

Sacramento

Summary

Accomplished Staff Services Analyst with a proven track record at the California Department of Real Estate, demonstrating exceptional problem-solving and multitasking abilities. Skilled in research and analysis, administrative leadership, and maintaining strict confidentiality. Increased data accuracy and customer service success rates through meticulous audits and effective communication.

Overview

19
19
years of professional experience

Work History

Staff Services Analyst

California Department of Real Estate
11.2024 - Current
  • Demonstrated excellent problem-solving skills in resolving complex issues quickly and effectively under tight deadlines.
  • Managed multiple projects simultaneously, effectively prioritizing tasks based on urgency and importance.
  • Compiled information and submitted monthly reports.
  • Examined logs, documents and other records to generate complete data views.
  • Safeguarded sensitive information through strict adherence to data security protocols and maintaining confidentiality at all times.
  • Conducted comprehensive research for informed decision-making within the organization.
  • Improved data accuracy by conducting thorough audits and correcting discrepancies within records.

Program Technician II

California Department of Real Estate
02.2024 - 11.2024
  • Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
  • Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Increased customer service success rates by quickly resolving issues.

Senior Office Assistant

Sacramento County Probation Department
04.2006 - 02.2024
  • Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
  • Established rapport with probationers through regular meetings, fostering trust and open communication.
  • Compiled statistical information for special reports.
  • Served as a liaison between probationers, courts, and treatment providers to ensure seamless communication.
  • Created spreadsheets, developed reports and generated lists to improve quality and timeliness of workload.
  • Maintained detailed case records, documenting progress towards goals and ensuring timely submission of required reports.
  • Maintained organized offender records and documentation in compliance with department and legal standards.

Education

High School Diploma -

John F Kennedy High School
Sacramento, CA
06-2001

Skills

  • Documentation skills
  • Document preparation
  • Administrative leadership
  • Research and analysis
  • Recordkeeping requirements
  • Training and mentoring
  • Paperwork processing
  • Background checks
  • Data verification
  • Willingness to learn
  • Problem-solving
  • Multitasking Abilities
  • Workplace safety

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Staff Services Analyst

California Department of Real Estate
11.2024 - Current

Program Technician II

California Department of Real Estate
02.2024 - 11.2024

Senior Office Assistant

Sacramento County Probation Department
04.2006 - 02.2024

High School Diploma -

John F Kennedy High School

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Sandra Zetter