Sandra Zuniga
Whittier,CA
Summary
Sustainability Advisor with the proven ability to conduct comprehensive waste assessments, identify opportunities for recycling improvement, and facilitate the integration of sustainable practices. Skilled in stakeholder engagement, and innovative problem-solving to achieve measurable goals. Committed to promoting transparency, accountability, and sustainable development within the municipality.
Overview
21
21
years of professional experience
Work History
Sustainability Advisor
Republic Services
Anaheim, CA
07.2023 - Current
- Conduct commercial waste audits and assessments, determining optimal service levels for waste and recycling
- Designed and executed food waste recycling outreach campaigns
- Created educational materials for schools and businesses for our market service area
- Collaborate with the Operations department to strategize customer collections schedules and service levels
- Contributed to many Company publications, including newsletters, reports, brochures, and advertisements for internal and external customers
- Utilized company tools to track daily activities and customer interactions, maintaining detailed profiles to promote proper recycling practices
- Conduct outreach activities to engage with customer decision-makers
- Participate in community events, trade shows, and chamber of commerce meetings
- Collaborated closely with city council members and public works staff to orchestrate the implementation of new organics recycling programs within the community
Recycling Coordinator
Athens Services
City of Industry, CA
05.2021 - 07.2023
- Proactively collaborated with customers to enhance waste diversion efforts
- Served as primary point of contact for clients to ensure customer satisfaction
- Provided logistical support for accounts, including account set up, service adjustments, waste issues identification, and employee training
- Conduct on-site waste assessments
- Identified opportunities for waste diversion and help set up goals for further sustainable practices
- Participated in public education and outreach activities, such as presentations, workshops, and staff trainings
- Educated customers on current recycling regulations, including AB 1826, AB 341, ect
- Implement commercial waste diversion strategies, emphasizing reduction, reuse, recycling, and composting
Account Manager
Republic Services
Long Beach, CA
01.2019 - 01.2020
- Dedicated to maintaining and enhancing customer relationships to foster long-term loyalty and profitability
- Deep knowledge of company services, pricing structure, and line of business to effectively identify opportunity for additional services
- Performed contractual resigns to extend the customer relationships
- Responded to cancellation request in accordance with established company policies
- Utilized salesforce for daily activities and meticulously documenting all interactions
- Collaborated with Sales Managers to review retention efforts, track progress against goals, and ensure the status of key customer relationships are maintained
Sales Coordinator
Republic Services
Long Beach, CA
03.2018 - 12.2018
- Assisted in the transition of the Los Angeles City Franchise acquisition, facilitating price adjustments, established new accounts
- Provided daily reports on city cases and ensured the company’s compliance with new city regulations
- Addressed escalations from the City and customers, resolving issues promptly
- Managed the allocation of cases to operations, billing, and customer service departments
- Coordinate with other haulers to streamline service delivery and to address billing discrepancies
- Developed a structured sales process to improve operations and attract new customers through acquisitions
- Collaborate with the operations and billing departments to streamline processes, identify, and resolve issues, and update procedures as needed
Inside Sales Representative
Republic Services
Santa Fe Springs, CA
08.2016 - 02.2018
- Cultivated new relationships with customers and matched them with appropriate waste solutions based on their needs
- Negotiated prices, terms of sale, and service agreements to finalize transactions and achieve desired outcomes
- Conducted follow-up with customers after sales to identify any concerns or opportunity for improvement and ensure ongoing satisfaction
- Monitored current accounts to maintain strong working relationships and promptly address operational or billing issues to prevent potential impacts on customer satisfaction
Data Entry/Customer Service Specialist
Republic Services
Santa Fe Springs, CA
10.2012 - 08.2016
- Efficiently processed all service agreements for Sales Managers, including increases, decreases, rate rollbacks, new start and cancellations
- Consistently surpassed data entry production targets
- Developed job aids and provided training support for both data entry and customer service teams
- Conducted date review for National Accounts and gathered completed data for company audits
- Completed various special projects assigned by leadership
- Provided phone support during peak call times while maintaining normal data entry duties
- Updated departmental standard procedures and database to reflect current practices accurately
Sales Support Representative
AMAGIC Holographics
Garden Grove, CA
02.2010 - 09.2012
- Handled all inbound and outbound calls concerning credit accounts, orders, and accounts receivable/payable
- Managed daily inventory control, sales and compliance while resolving customer complaints, issuing credits, and addressing miscellaneous issues
- Supported sales teams on a national level
- Coordinated orders with production and shipping departments, and scheduled logistics for deliveries to customers nationwide
- Provided exceptional support for sales in a high-volume, fast-paced environment
- Verified invoiced against delivered merchandise to ensure shipment accuracy
Property and Casualty Representative Trainer
CSAA Insurance
Irvine, CA
02.2004 - 12.2008
- Managed a high volume of inbound calls (approximately 150 per day), ensuring customers satisfaction by resolving concerns and issues
- Processed endorsements in accordance with underwriting guidelines, handled cancellation request, and managed various mortgage coverage changes
- Trained representatives across multiple locations on underwriting guidelines for 19 states and proper customer service etiquette for the Homeowner’s Department
- Assisted in the creation and implementation of training modules for classroom setting, trained classes of about 20 employees at a time
- Conducted call audits and reviewed and approved endorsements
- Created recorded and uploaded instructional videos for remove learners
Education
Diploma -
Whittier Union High School
Whittier, CA06.1998
Skills
- Staff development/training
- Great time Management
- Customer Satisfaction
- Office 365
- Compliance requirements
- Client engagement
- Time management
- Solution-oriented approach
- Industry knowledge 10yrs
- Waste reduction
- INFOPRO
- Complaint resolution
- Handling escalations
- Proficient in Excel
Languages
Spanish
Limited
Accomplishments
- Facilitated in creating the Fullerton Block 6 Pilot program.
- Assisted with the City of Pomona Acquisition.
Timeline
Sustainability Advisor
Republic Services
07.2023 - Current
Recycling Coordinator
Athens Services
05.2021 - 07.2023
Account Manager
Republic Services
01.2019 - 01.2020
Sales Coordinator
Republic Services
03.2018 - 12.2018
Inside Sales Representative
Republic Services
08.2016 - 02.2018
Data Entry/Customer Service Specialist
Republic Services
10.2012 - 08.2016
Sales Support Representative
AMAGIC Holographics
02.2010 - 09.2012
Property and Casualty Representative Trainer
CSAA Insurance
02.2004 - 12.2008
Diploma -
Whittier Union High School