Sandra A Neace
Brunswick
Summary
I was in dentistry for approximately 25 years (different facilities). Covid closed my last place of employment for 2 months and when it reopened my services where no longer needed, I worked with the part time DDS's and they did not wish to return to work so I was no longer needed. I took a job as a courtesy clerk, cashier and lead photo person for 2 1/2 yrs at Discount Drug Mart and now I work at the deli at Meijers. I am looking for something more fulfilling and on a more personal basis. I am a people person. There had been very few people that I have met that I cannot talk to or relate to in some way. My family and others always comes first in my life. I love meeting and working with new people, helping others and learning new things, I never judge others. I feel everyone has a right to their owns beliefs and opinions. I would love the opportunity to learn and grow with your facility.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Meijer
10.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Courtesy Clerk, Lead Photo, Cashier
Discount Drug Mart
01.2021 - 09.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Dental Receptionist
Premier Family Dental
02.2017 - 02.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Dental Assistant Certificate - Dental Assisting
C.I.D.M.A.
Cleveland, OH02.1992
High School Diploma -
West Technical High
Cleveland, OH06.1981
Skills
- Phone and Email Etiquette
- Patient Scheduling
- Data Entry
- Office Opening and Closing
- Payment Processing
- Insurance Billing
- Patient Relations
- Administrative Support
- Issue Resolution
- Understanding of Confidentiality Laws
- Treatment Room Setup
- Mail Sorting and Distribution
- Dental Staff Support
- Service Oriented
- HIPAA Compliance
- Patient Flow Management
- Accounts Receivable
- Appointment Scheduling
- Dental Radiography
- Excellent Multitasking Capability
- Loss Prevention
- Store Cleaning
- Customer Assistance
- Product Location
- Efficient and Courtesy
- Complaint Resolution
- Effective Communication
- Problem Resolution
- Outgoing and Friendly
- Flexible Schedule
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Money Handling
- Positive Attitude
- Customer Service
- Guest Greeting
- Dependable and Reliable
Timeline
Deli Clerk
Meijer
10.2023 - Current
Courtesy Clerk, Lead Photo, Cashier
Discount Drug Mart
01.2021 - 09.2023
Dental Receptionist
Premier Family Dental
02.2017 - 02.2020
Dental Assistant Certificate - Dental Assisting
C.I.D.M.A.
High School Diploma -
West Technical High
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