SANDRA A. SEGOVIA
San Antonio,TX
Summary
Excellent communicator and dependable team player with strong understanding of customer service. Adept at building relationships with clients and other team members while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
31
31
years of professional experience
Work History
General Insurance Agent
American Income Life Insurance Vasu Agency
06.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Met all customers via Zoom
Elementary Reading Tutor
Northside ISD
01.2023 - 05.2023
- Worked with 40-grade students on reading comprehension.
- Taught reading comprehension and writing tactics to improve reading and writing skills.
- Conducted assessments to determine comprehensive understanding of materials.
- Maintained detailed files and created charts to track student progress.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Provided positive feedback often to encourage continued reading success.
Elementary Teacher
Northside Independent School District
01.1993 - 01.2022
- Retired
- Built positive relationships with parents to involve families in educational process.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Assessed student progress by administering tests and evaluating results.
Education
EC-6 Generalist -
Texas A&M – San Antonio University
San Antonio, TX05.2014
Associates in Teaching -
Palo Alto Community College
San Antonio, TX06.2012
Associates in Liberal Arts -
Palo Alto Community College
San Antonio, TX06.2012
High School Diploma -
William Howard Taft High School
San Antonio, TX06.1989
St. Gerard Regional High School
San Antonio, TX01.1986
Skills
- Computer proficiency
- Ethical conduct
- Analytical thinking
- Client retention
- Problem-solving aptitude
- Conflict resolution
- Time management
- Team collaboration
- Adaptability and flexibility
- Attention to detail
- Sales expertise
- Interpersonal communication
- Customer Follow-Up
Timeline
General Insurance Agent
American Income Life Insurance Vasu Agency
06.2023 - Current
Elementary Reading Tutor
Northside ISD
01.2023 - 05.2023
Elementary Teacher
Northside Independent School District
01.1993 - 01.2022
EC-6 Generalist -
Texas A&M – San Antonio University
Associates in Teaching -
Palo Alto Community College
Associates in Liberal Arts -
Palo Alto Community College
High School Diploma -
William Howard Taft High School
St. Gerard Regional High School
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