Summary
Overview
Work History
Education
Skills
Career Accomplishments
Training
Certification
Timeline
Generic

SANDRA SKYERS

Kingston,Jamaica

Summary

Highly accomplished and result-driven Sales and Management Executive with over 20 years of successful new business development, competitive market share expansion and sales management and leadership experience. Leveraging finely honed interpersonal and time management skills to successfully manage teams and increase profitability thereby achieving corporate goals and objectives. I consider myself energetic and goal-oriented, with a genuine passion for sales strategy and a well-rounded background in supporting a progressive organization in optimizing performance and revenue growth. I am an astute communicator and presenter, adept in establishing rewarding relationships to benefit business development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

International Business Sales Manager

Digicel Jamaica Limited
05.2022 - Current
  • Initiate and maintain strategic relationships with international carriers, close high level deals, while operating in a competitive landscape. To retain the company's marketshare as a leader in the Tele-communications arena. Meet with relevant C - Level Stakeholders across the Institutions and arriving at comprehensive solutions, which must improve their profitability and meet their KPIs.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Drove sales by developing multi-million dollar contract sales.

Head - Service Management

Digicel Jamaica Limited
04.2021 - 03.2022
  • Work with internal and external resources to develop solutions for corporate clients.
  • Worked well in a team of 10 Service Managers, setting, providing support and guidance.
  • Worked effectively in fast-paced environments. As the needs of the customers are dynamic yet immediate
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Sales Manager (Government)

Digicel Jamaica Limited
09.2019 - 03.2021
  • Drive multi service ICT and GSM revenues on singular and multi-year contracts for Business Voice, CUG, Business Solutions, Data VPN, Internet, IPLC, IP PBX services and value added services against a defined target.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Key Account Manager (Government)

Digicel Jamaica Limited
07.2017 - 08.2019
  • Support the Sales Team on technical sales opportunities.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Developed and delivered presentations to key customers to position products and services.
  • Supported sales and reporting for large and medium-sized accounts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed, maintained and utilized diverse client base.
  • Quoted prices, credit terms and other bid specifications.
  • Consulted with businesses to supply accurate product and service information.

ICT Sales Specialist (Government)

Digicel Jamaica Limited
07.2013 - 06.2017
  • Provide consultancy, design and development services to Digicel’s Corporate Clients.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Interacted with approximately 15 customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Business Solution Executive

Digicel Jamaica Limited
04.2011 - 07.2013
  • Developing relationships with Private Enterprise and Governmental/Statutory sales departments in order to grow ICT business in Jamaica.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Sales and Account Manager

Island Networks Limited
08.2004 - 12.2010
  • Assumed responsibility for initiating and closing, internet, data, and voice and equipment sales.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Education

Diploma in Business Administration -

College of Arts Science And Technology
Papine, St. Andrew
09.1992

Skills

  • Highly skilled in creating supportive business solution, developing high levels of revenue growth and facilitating effective sales strategies to impact bottom-line
  • Proven ability to effectively handle multi task level of management responsibilities with minimal Supervision Solid communication, interpersonal, time management, analytic and organizational skills Excellent Communication skills, both Written and Verbal
  • Go-getter attitude with the ability to easily grasp new ideas, concepts, methods and Sales Techniques Flexible and Adaptable
  • Team Leadership and Management - Supervising sales personnel, providing team-leadership, motivation and some development

Career Accomplishments

  • May 2022 to present i have closed TCV of US$3.89m in new business, in my new role as International Business Sales Manager. This was for approximately 10 contracts with MRC of $110k, Term 12 - 36 months. A few customers were Cogent (formerly Sprint), BT, CLARO, GTT, CIRION and PCCW. These were across several territories including, Bahamas, Trinidad, Curacao, Bermuda, Jamaica, Cayman and BVI.
  • Drove Net revenue of circa US$850k with Digicel ICT, calculated on sales. Including, but not limited to voice lines, corporate internet and equipment sales and professional services.
  • Drove Data and Internet sales of approximately US$2.5m in gross revenue in the last 5 Years of employment with Island Networks Limited.
  • Closed net US$160,000.00 in Cisco and Fortinet equipment sales over the last five years of employment with Island Networks Limited
  • Created continuously rewarding business relations for Island Networks, with Jamaica’s top 40 organizations with 322 Office and Plant locations Island wide namely National Commercial Bank (46), Jamaica National(37) Grace Kennedy and all subsidiaries (73) and Fiscal Services (32)
  • Consistently producing high sales figures, sometimes surpassing personal and organizational sales targets

Training

Avaya Certified Sales Professional – Avaya IPO Symantec Sales Expert in Symantec Endpoint Protection Dell Sever and Hardware Certification Cisco Certified Sales Professional

Certification

  • Avaya Certified Sales Professional – Avaya IPO
  • Symantec Sales Expert in Symantec Endpoint Protection
  • Dell Sever and Hardware Certification
  • Cisco Certified Sales Professional


Timeline

International Business Sales Manager

Digicel Jamaica Limited
05.2022 - Current

Head - Service Management

Digicel Jamaica Limited
04.2021 - 03.2022

Sales Manager (Government)

Digicel Jamaica Limited
09.2019 - 03.2021

Key Account Manager (Government)

Digicel Jamaica Limited
07.2017 - 08.2019

ICT Sales Specialist (Government)

Digicel Jamaica Limited
07.2013 - 06.2017

Business Solution Executive

Digicel Jamaica Limited
04.2011 - 07.2013

Sales and Account Manager

Island Networks Limited
08.2004 - 12.2010

Diploma in Business Administration -

College of Arts Science And Technology
  • Avaya Certified Sales Professional – Avaya IPO
  • Symantec Sales Expert in Symantec Endpoint Protection
  • Dell Sever and Hardware Certification
  • Cisco Certified Sales Professional


SANDRA SKYERS