Sandra “Ashley” Hickey
Monroe,GA
Summary
Experienced Educator seeking retail sales position where I can leverage my ability to educate, engage, and assist customers in finding the best products and services to meet their needs. .
Overview
9
9
years of professional experience
Work History
3rd Grade Special Education Teacher
Barrow County School System
Winder, Georgia
2023.07 - 2024.02
- Effectively delivered presentations and explained complex concepts, in an easy- to-understand manner, skills essential for educating customers on Verizon Wireless’s products and services.
- Assessed individual learning needs and provided Tailored instruction, similar to identifying customer needs and recommending the best wireless plans and services.
- Addressed student challenges with patients and creative solutions, demonstrating the ability to resolve customer concerns and troubleshoot technical issues.
K-5 Early Intervention Program (EIP) Teacher
Gaines Elementary School - CCSD
Athens, Georgia
2017.07 - 2023.05
- Integrated digital tools and online platforms into daily instruction, showcasing adaptability to learning new technology — valuable when assisting customers with mobile devices and Verizon’s services.
- Managed a fast-paced classroom, balancing multiple responsibilities, which translates into handling high customer quality services.
State of Georgia: Pre-K Lead Teacher
Color Us Kids Learning Center
Douglasville, Georgia
2015.08 - 2017.05
- Encouraged students to explore new learning opportunities, similar to guiding customers toward upgraded devices, accessories, and service enhancements.
- Developed trust and maintained positive relationships with students, parents, and colleagues— skills transferable to fostering customer, loyalty, and driving repeat business.
Education
Bachelor's Degree - Early Childhood Education, P-5
Piedmont University
Athens, GA05.2010
Skills
- Interpersonal Communication and Customer Engagement
- Sales and Product Knowledge
- Critical Thinking and Problem Solving
- Relationship Building
- Multitasking and Time Management
- Technology Proficiency
- Upselling and Persuasion
- Teamwork and Collaboration
- Goal-Driven
- Leadership
Occupational Licenses Certificates And Training
Georgia Professional Standards Commission Teacher Certification
Certificate #777115number
Additional Information - References
- Dr. Luther McDaniel, Principal of Gaines Elementary, Clarke County School District, 900 Gaines School Rd., Athens, GA, 30605, mcdaniell@clarke.k12.ga.us, 706-357-5338
- Dr. Carletha Pearson, Principal of Winterville Elementary, Clarke County School District, 305 Cherokee Road, Athens, GA, 30683, pearsonc@clarke.k12.ga.us, 706-357-5222
Ability Summary
Dedicated and customer-focused professional with strong communication skills, ensuring clear and effective interactions with customers. Skilled in active listening to understand customer concerns and identify solutions efficiently. Adept at problem-solving, demonstrating empathy, patience, and composure when handling challenging situations. Well-versed in time management, prioritizing tasks to maintain a smooth customer experience. Possesses in-depth product knowledge to assist customers effectively and leverage sales skills to promote and upsell products when appropriate. Highly adaptable and capable of multitasking in a fast-paced environment while collaborating with team members to provide exceptional service.
Activities
- 2009, Sigma Alpha Pi: National Society of Leadership and Success - Founding Member and Vice President, Athens Chapter of Piedmont University
- Graduated with Honors: Magma Cum Laude with a GPA of 3.77
- 2020-2023, Gaines Elementary School Improvement Leadership Team ('SILT') Member and Team Secretary
- 2021-2023 EIP Department Team Lead
- 2023, Recognized by the Georgia Department of Education's Mathematics Department for creating a student and teacher data tracking system for the Georgia Numeracy Project intervention; Adopted by the GADOE Mathematics Department for use in it’s math professional development trainings.
Timeline
3rd Grade Special Education Teacher
Barrow County School System
2023.07 - 2024.02
K-5 Early Intervention Program (EIP) Teacher
Gaines Elementary School - CCSD
2017.07 - 2023.05
State of Georgia: Pre-K Lead Teacher
Color Us Kids Learning Center
2015.08 - 2017.05
Bachelor's Degree - Early Childhood Education, P-5
Piedmont University