SANDRA B. CHAMBERS
Key West,FL
Summary
Multifaceted and goal-oriented professional with extensive experience in office management, executive administrative support, and key business functions including document preparation, internal/external communications, data and records management, and customer service. Highly organized and detailed adept at providing administrative direction and business office operational strategies critical to organizational success with proven ability to work effectively in busy environments with positive results. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative.
Overview
17
17
years of professional experience
Work History
Administrative Assista
Old Island Restoration Foundation
03.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales Department Lead
IKEA
05.2023 - 03.2024
- Established a reputation as an industry expert within the organization as well as among clientele by remaining current on market developments and emerging technologies.
- Improved client retention rates by cultivating long-lasting relationships through regular communications and tailored solutions.
- Coordinated cross-functional efforts among various departments to ensure smooth project execution from initial sale through completion of deliverables.
- Collaborated with marketing team to create targeted campaigns for increased brand recognition and sales potential.
- Evaluated and consistently improved sales processes, refining techniques and strategies to stay ahead of ever-changing market conditions.
Cashier/Sales Associate
Foxy Lady Boutique
05.2022 - 03.2023
- Sold impeccable clothes to tourists and locals who were looking for gowns, dresses or casual wear
- Operated cashier register for opening and closing processes with a high concentration in dealing with each and every customer with returns, purchases and inquiries
- Assisted in opening new store set up, merchandising, inventory and hiring.
Sales Associate
Ocean Garden and Gifts
10.2021 - 05.2022
- Guests spend hours searching for the perfect treasure at this store
- Marine antiques including English Channel buoys, treasure coins from the Atocia shipwreck, shells, coral and one of a kind nautical jewelry
- Assisted and sold wares affiliated with the store
- Merchandised, assisted customers one on one, inventory and cashier
- Customer service was key to ensure quality and sales to exclusive clientele.
Assistant Store Manager
Sponge Market
02.2021 - 10.2021
- Ensure that store personnel provide exceptional customer service
- This includes answering questions and assisting with product selection, purchases, and returns as well as handling any disputes
- Help ensure that the store is clean, well organized, and properly merchandised
- Responsible for making sure that all store policies, procedures, and controls are followed
- Coordinate and oversee the planning, organizing, and delegating of work among staff.
Production Team Member
GM Components Holdings, LLC
11.2012 - 01.2019
- Team member in building radiators and condensers for General Motors new model of heavy duty trucks
- Compliance with all GM standards, processes and assembly where Global Manufacturing Systems and principles are highly integrated and implemented into day to day operations
- Responsible for assembly, machining, quality checks, tool changes of manufacturing processes and equipment.
Retail Home Dept. Supervisor
Christmas Tree Shops
10.2009 - 11.2012
- Department supervisor/Home fashion ensuring all customers received a high quality experience ensuring their product needs were met
- Maintained department revolving stock
- Creating displays in accordance to company plan-a-grams
- Ordering for the department, unloading and implementing stock directly to the store sales floor
- Team environment with a high concentration on explicit customer experience to retain and attract new business.
Credit Manager
Adam’s Mark Buffalo Niagara
07.2008 - 02.2009
- General cashier to a 75,000 square foot /486 room full service hotel with multiple restaurants, bar, gift shop, coffee shop and banquet outlets
- Responsible for all department and cashier banks
- Maintained a hotel safe of 100,000 dollars
- Daily hotel cash reconciliation, change distribution to all outlets, regular audits of as such banks
- Implemented processes to ensure from point of sale that all direct billing was handled correctly and prior approval/disapprove via the credit department was complete to guarantee payment by client
- Managed and maintained all hotel accounts receivable daily to ensure all accounts were current
- Maintained accounts receivable hotel aging to under 30 at a balance of less than $25,000
- Transitioned accounts receivable systems and accounts twice in one year due to new ownership
- Transformed original aging from over 1 million to less than $25,000 in less than 45 days.
Executive Assistant
Adam's Mark Buffalo Niagara
08.2007 - 07.2008
- Gatekeeper for the Hotel General Manager
- Responding to and fielding information from telephone, email and fax to the appropriate party/department in order to ensure in-house and customer satisfaction
- Fast paced environment and able to work well under pressure whereas tight deadlines with challenging work environments
- Industry knowledge and business savvy in order to compile reports letters and anticipate business needs
- Dealings on a day to day basis with clients, vendors, corporate office, local community and in house departments ensuring the General Manager schedule and processes were met.
Education
Bachelor of Science - Business Administration
Bryant And Stratton College
Getzville, NY05.2012
Skills
- Organizational Leadership
- Customer Service
- HR & Administrative Functions
- Accounting
- Data Entry
- Schedule Management
- Client Relations
- Staff Coordination and Development
- Records Management
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook
- Delphi Hotel Information Systems
- QuickBooks
- Critical Thinking
- Time Management
- Internal Communications
Additionalpriorexperience
- Executive Administrative Assistant - Columbus McKinnon Corporation, Amherst, NY (2006 - 2007)
- Executive Administrative Assistant - Kitchin Hospitality, LLC, Atlanta, GA (2004 - 2005)
- Executive Administrative Assistant - AcSys Biometrics USA, Inc/National Data Inc., Marietta, GA (2000 - 2002)
- Executive Administrative Assistant - Marietta Conference Center & Resort, Marietta, GA (1989 - 1998)
- Executive Administrative Assistant - Georgia's Stone Mountain Park, Stone Mountain, GA (1989 - 1998)
- Catering Sales Manager - Georgia's Stone Mountain Park, Stone Mountain, GA (1993 - 1996)
- Diary Clerk - Georgia's Stone Mountain Park, Stone Mountain, GA (1991 - 1993)
- Accounts Receivable Clerk - Georgia's Stone Mountain Park, Stone Mountain, GA (1989 - 1991)
- Night Auditor - Georgia's Stone Mountain Park, Stone Mountain, GA (1989 - 1989)
Educationandcredentials
- Bryant and Stratton College, Getzville, NY - Bachelor of Business Administration - General Business, 2019
- Bryant and Stratton College, Getzville, NY - Associate of Occupational Studies (AOS) - Medical Administrative Assistant (Magna cum Laude; GPA of 3.7), 2011
- Erie Community College, Williamsville, NY - Concentration in Social Science, 1985
- Daemen College, Amherst, NY - Concentration in Psychology, 1984
Careerskillsandhighlights
- Highly experienced in providing executive administrative and secretarial support.
- Proficient in handling general office functions, including scheduling appointments and travel arrangements, preparing correspondence, and meeting minutes.
- Skilled in maintaining company records and corporate filing including managing communications via email, correspondence, and telephone.
- Knowledgeable in managing accounting records through QuickBooks including payroll, budgeting, monthly corporate filings, accounts receivable and accounts payable.
Timeline
Administrative Assista
Old Island Restoration Foundation
03.2024 - Current
Sales Department Lead
IKEA
05.2023 - 03.2024
Cashier/Sales Associate
Foxy Lady Boutique
05.2022 - 03.2023
Sales Associate
Ocean Garden and Gifts
10.2021 - 05.2022
Assistant Store Manager
Sponge Market
02.2021 - 10.2021
Production Team Member
GM Components Holdings, LLC
11.2012 - 01.2019
Retail Home Dept. Supervisor
Christmas Tree Shops
10.2009 - 11.2012
Credit Manager
Adam’s Mark Buffalo Niagara
07.2008 - 02.2009
Executive Assistant
Adam's Mark Buffalo Niagara
08.2007 - 07.2008
Bachelor of Science - Business Administration
Bryant And Stratton College
Similar Profiles
Alyssa MasseyAlyssa Massey
Janitorial at Buffalo Island Restoration Detailing & Rental LLCJanitorial at Buffalo Island Restoration Detailing & Rental LLC
KRISTIE PENDLETONKRISTIE PENDLETON
Assistant Project Manager at All Island RestorationAssistant Project Manager at All Island Restoration
Tricia HimebaughTricia Himebaugh
Communication and Media Specialist at Turtle Island Restoration NetworkCommunication and Media Specialist at Turtle Island Restoration Network