Sandra Carolina Hooks
Aubrey,TX
Summary
Knowledgeable Service Clerk bringing more than 10 years of experience in service departments. Familiar with operations procedures, standard practices and customer needs. Proficient in customer service. Customer Service Representative bringing high standards in oral and written communication, active problem-solving skills.
Overview
25
25
years of professional experience
Work History
Service Clerk Data Collector, Custome Service
Professional Remodeling HVAC Services LLC
02.2020 - 08.2023
- Greeted incoming customers and answered questions about available services.
- Restocked supplies such as printer paper, pens and paper clips.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Wrote service orders, assigned numbers and tracked paperwork.
- Closed work out orders by accepting payments, issuing receipts and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Routed projects from the beginning to end. Monitored documents, and orders to execution by specific departments and staff members.
- Produced high-quality communications for internal and external use, working closer with any member of the company.
Case Manager
Special Health Resources
10.2018 - 12.2019
- Founding services for individuals with Substance Abuse, HIV and HEP C.
- Serves as an advocate for the patient and their family, specially with homeless population.
- Promote available services for the patient within the company, and refer them for services outside when necessary.
- Working with community resources and be able to direct clients to appropriate services within the community.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Self Employer
Family Business
02.2013 - 08.2017
- Assistant and schedule appointments, travel arrangements.
- Manage travel and expenses reports filed to IRS.
- Company inventory and office supplies.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Assisted with writing job postings and job descriptions for boards.
Corporate Events, Marketing and Customer Service
SwissJust Colombia
01.1999 - 12.2009
- Secretary duties, type correspondence, reports, text and any other written internal material.
- Resolution of claims following the internal policies of the company.
- Logistic organization events, such as; Conventions, weekly assemblies, staff meetings, birthdays, annual corporate anniversaries among others.
- Responsible for the reservation of hotels, purchases of merchandise and everything related to the event. Design diplomas, rewards and manuals.
- Analysis of the database according to the claims, working with other departments to implement policies that will reduce these claims.
- Processing travel visas according to the requirements of events. Travel to other cities and countries taking into account the logistics and implementation of events
Education
Associate of Arts - Applied Psychology
Kilgore College
Kilgore, TX03.2017
Bachelor of Arts - Hotel And Resort Managment
University Corporation Unitec
Bogota - Colombia11.2007
Skills
- Activities Scheduling
- Facility Inspections
- Event Oversight
- Activity Supervision
- Crisis Intervention
- Appointment Coordination
- Event Planning
- Interpretation and Translation Services
- Constructive Feedback
- Maintenance Coordination
- Customer Account Management
- Customer Data Confidentiality
- Safety Policies and Procedures
- Conflict Resolution Techniques
- Document Control
Languages
Spanish
Native or Bilingual
Timeline
Service Clerk Data Collector, Custome Service
Professional Remodeling HVAC Services LLC
02.2020 - 08.2023
Case Manager
Special Health Resources
10.2018 - 12.2019
Self Employer
Family Business
02.2013 - 08.2017
Corporate Events, Marketing and Customer Service
SwissJust Colombia
01.1999 - 12.2009
Associate of Arts - Applied Psychology
Kilgore College
Bachelor of Arts - Hotel And Resort Managment
University Corporation Unitec
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