Sandra Dee Lopez
Harlingen,TX
Summary
Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Therapy Manager
Tri-County Healthcare
08.2018 - 05.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw team of 37 therapists handling load of long-term pediatric therapy patients and those needing temporary help.
- Managed and supervised 8 office clerks.
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Wrote and enforced policies governing successful care delivery and staff performance.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Resolved issues with patient care by coordinating between patients, staff and outside providers.
- Worked directly with therapists to deliver quality therapy for our pediatric patient needs.
Accounting Assistant
Gulf Coast Sign Co.
07.2017 - 08.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Teller
Valley Federal Credit Union
06.2013 - 06.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Medical Office Administrative Assistant
Phillips Gastroenterology
07.2007 - 02.2013
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Trained entry-level employees.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Provided educational documents and pamphlets to patients.
- Scheduled patients for procedures with near by hospitals.
Medical Unit Secretary
Harlingen Medical Center
10.2005 - 07.2007
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for physicians.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to physicians and hospital staff.
- Assisted with medical coding and billing tasks.
- Scheduled procedures, treatments, and consultations.
Education
GED -
Texas State Technical College
Harlingen, TXBusiness Accounting
Southern Careers Institute
Harlingen, TX2017
Skills
- Digital Marketing
- Train Employees
- Administrative Staff Supervision
- HIPAA Guidelines
- Therapy Staff Management
- Therapy Strategies
- Establish Policies
- Therapy Programs
- Instructional Materials Development
- Manage Records
Accomplishments
- Supervised team of 45 staff members.
- Employee of the year.
- Honor of becoming a key holder.
- Most teller transactions 6 months in a row.
- Promoted to Vault Teller
- Awarded various gift cards for exceptional employee performance.
Timeline
Therapy Manager
Tri-County Healthcare
08.2018 - 05.2023
Accounting Assistant
Gulf Coast Sign Co.
07.2017 - 08.2018
Teller
Valley Federal Credit Union
06.2013 - 06.2016
Medical Office Administrative Assistant
Phillips Gastroenterology
07.2007 - 02.2013
Medical Unit Secretary
Harlingen Medical Center
10.2005 - 07.2007
GED -
Texas State Technical College
Business Accounting
Southern Careers Institute
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