Sandra Erica Trevino
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Hotel Front Desk Clerk/Night Audit Clerk
St. Croix Casino & Hotel
08.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
Party Planner
Sandra's Party Galore
05.1993 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Baked custom cakes, cupcakes, cookies for parties.
- Made decorations, invitations, goodie bags for parties.
Assembler /Quality Control Inspector
Total Productive Staffing, Dba Coast Personnel Ser
02.2022 - 12.2022
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Brand Ambassador
Chuck Latham Associates Inc
05.2018 - 05.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Did resets of products, restocked low inventory product from warehouse.
Education
Associate of Applied Science - Hospitality Management
St. Philip's College
San Antonio, TX05.2023
Associate of Applied Science - Hotel Management
St. Philip's College
San Antonio, TX12.2022
Certificates Level 1 - Baking And Pastry Arts
St. Philip's College
San Antonio, TX12.2022
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
San Antonio, TX08.2019
Skills
- Making Reservations
- Front Desk Management
- Room Assignments
- Correspondence Management
- Greeting Guests
- Cash Register Operations
- Check-Ins and Check-Outs
- Room Charges
- Operational Efficiency
- Payment Handling
- Transportation Arrangements
- Room Billing
- Customer Service
- Hotel Services and Hospitality
- Room Booking
- Nightly Audits
- Auditing
- Special Event Planning
- Visual Inspection
- Document Quality
- Report Generation
- Database Management
- Quality Standards Adherence
- Dial Calipers
- QA Tools
- Random Sampling
- Providing Feedback
- Brand Awareness and Identity
- Product Demonstration
- Store Displays
- Public Relations
- Effective Communicator
- Communication Skills
- Inventory Control
- Floor Operations and Displays
- Store Promotions
- Coupon Handouts
- Site Visits
- Shelf Stocking
- Launch New Products
- Photography
- Bilingual
- Opera System
- Baker
- Merchandiser
- Microsoft Office
- Ten-Key Calculator
- Retail Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Clerk/Night Audit Clerk
St. Croix Casino & Hotel
08.2022 - Current
Assembler /Quality Control Inspector
Total Productive Staffing, Dba Coast Personnel Ser
02.2022 - 12.2022
Brand Ambassador
Chuck Latham Associates Inc
05.2018 - 05.2019
Party Planner
Sandra's Party Galore
05.1993 - Current
Associate of Applied Science - Hospitality Management
St. Philip's College
Associate of Applied Science - Hotel Management
St. Philip's College
Certificates Level 1 - Baking And Pastry Arts
St. Philip's College
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
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