Sandra G. Hamilton
Sebring,FL
Summary
Skilled Medical Office professional offering 33 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Excellent relationship-building, multitasking and decision-making skills.
Overview
34
34
years of professional experience
Work History
Office Manager
Beltone Hearing Aid Center
Sebring, FL
03.2024 - Current
- Manage front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel..
- Maintain a filing system for records, correspondence, and other documents..
- Order supplies and equipment to maintain adequate inventory levels.
- Answer phone calls, respond to emails, and coordinate courier services.
- Resolve customer inquiries promptly, while maintaining positive relationships with clients.
- Monitor payments due from patients and insurance providers to promptly contact clients with past-due payments. Handling cash, checks, or credit cards.
- Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
- Review files and records to obtain information and respond to requests.
- Handle scheduling and manage the effectiveness of resources and calendars.
- Calling insurance for eligibility of benefits, resolving unpaid claims, and inputting payments on an Excel sheet.
- Order, input coding, receive, and prepare all the hearing aid devices for delivery to the patient.
Assistant Manager/Coordinator
A-1 Mastectomy Care, Inc.
Weston, FL
03.2020 - 03.2024
- Certified Mastectomy Fitter
- Maintained and ensured medical records were complete, with referrals. authorizations and follow-ups.
- Calling patients and doctor's offices for referrals and authorizations and medical records.
- Managed patient's insurance eligibility and benefits or any changes with insurance companies.
- Scheduled patients for home/office mastectomy fittings and or lymphedema compression sleeves. Order products.
- Coding and billing patients, resolving claims. Handling payments in cash or credit card.
Front Desk/Medical Assistant
Vita-Health Acupuncture & Wellness Center
Pembroke Pines, FL
02.2018 - 01.2019
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with the physicians.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Worked directly with patients and procedures, prepared different equipments for usage.
Medical Assistant/Phlebotomist Technician
Jose G. Acevedo MD, MPH
Houston, TX
04.2013 - 03.2016
- Answered inbound calls, usage of office equipment, received patients, measured vital signs and took medical history to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Performed vision, hearing, pulmonary and stress tests on patients.
- Educated patients about medications, give all vaccinations and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory and product expiration logs to record updated documentation for tracking purposes.
- Performed lab tests on patients, labeled and completed the requisitions using ICD and CPT coding.
- Assisted doctor with procedures to accurately record results in patient history summary.
Medical Office Assistant/ Medical Assistant
T.C. Thompson Children's Hospital
Chattanooga, TN
04.1991 - 03.2012
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Received and screened telephone calls, faxes and visitors by addressing their needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private while completing patients case histories and intake forms
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
Education
Certified Mastectomy Fitter -
Board of Certification For Mastectomy Fitter
Online11.2022
Phlebotomy Technician - Phlebotomy
Pima Medical Institute
Houston, TX05.2015
Associate of Science - Medical Office Administration
Southern Adventist University
Collegedale, TN05.1989
Certification - Advanced Medical Billing And Coding
Apex Institute
OnlineSkills
- Customer Relations
- Money Handling
- Business Administration
- Task Delegation
- Bilingual in English and Spanish
- Medical billing
- Insurance verification
- Data entry
- Scheduling
- Customer service
Timeline
Office Manager
Beltone Hearing Aid Center
03.2024 - Current
Assistant Manager/Coordinator
A-1 Mastectomy Care, Inc.
03.2020 - 03.2024
Front Desk/Medical Assistant
Vita-Health Acupuncture & Wellness Center
02.2018 - 01.2019
Medical Assistant/Phlebotomist Technician
Jose G. Acevedo MD, MPH
04.2013 - 03.2016
Medical Office Assistant/ Medical Assistant
T.C. Thompson Children's Hospital
04.1991 - 03.2012
Certified Mastectomy Fitter -
Board of Certification For Mastectomy Fitter
Phlebotomy Technician - Phlebotomy
Pima Medical Institute
Associate of Science - Medical Office Administration
Southern Adventist University
Certification - Advanced Medical Billing And Coding
Apex Institute
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