Sandra G Muntane
Houston,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
09.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
International Sales Manager
American Leisure Travel
09.2010 - Current
- Improved sales techniques and made sales pitches to potential clients per quarter.
- Developed relationships with clients and potential clients to improve business growth.
- Traveled from Spain to United States to reach customers in international markets.
- Retained 100% of clients and brought in new clients resulting in increased revenue and improved customer satisfaction scores.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Set objectives and led sales team to achieve aggressive global sales goals.
Property Manager
Allied Orion Group
07.2021 - 09.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
Leasing Manager
S2 Residential
09.2018 - 07.2021
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Created and submitted daily reports on leasing activities.
Insurance Agent
Priority Insurance Agency
03.2018 - 09.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Customer Service Representative
Vail Resorts
10.2014 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Event Hostess
TEASA
10.2010 - 10.2014
- Coordinated schedules and timelines for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Managed event logistics and operations.
- Led vendor negotiations to obtain cost-effective services and products.
Visa Processing Specialist
CAP 270
09.2008 - 10.2014
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Education
Master of Science - Psychology
Universidad De Barcelona
Barcelona, Spain05.2014
High School Diploma -
Schiller International School
Naples, FL05.2010
Skills
- Issue Escalation
- Staff Management
- Business Development
- Tenant Issue Resolution
- Policy Enforcement
- Rent Collection
- Property Management
- Eviction Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Catalan
Native or Bilingual
Timeline
Assistant Property Manager
Cushman & Wakefield
09.2023 - Current
Property Manager
Allied Orion Group
07.2021 - 09.2023
Leasing Manager
S2 Residential
09.2018 - 07.2021
Insurance Agent
Priority Insurance Agency
03.2018 - 09.2018
Customer Service Representative
Vail Resorts
10.2014 - 03.2018
Event Hostess
TEASA
10.2010 - 10.2014
International Sales Manager
American Leisure Travel
09.2010 - Current
Visa Processing Specialist
CAP 270
09.2008 - 10.2014
Master of Science - Psychology
Universidad De Barcelona
High School Diploma -
Schiller International School
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