SANDRA HEIDI DOTSON
SPOKANE,WA
Summary
Proactive Door and Window Sales Specialist with extensive experience in customer rapport building and product recommendation. Expertise in product knowledge, upselling, and resolving customer concerns to boost satisfaction and repeat business. Committed to delivering tailored solutions and maintaining strong client relationships.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
DOOR AND WINDOW SALES SPECIALIST
THE HOME DEPOT
5617 E SPRAGUE AVE , SPOKANE VALLEY , WA.
04.2007 - 03.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Apartment Manager
WEST RIVERSIDE APARTMENTS
221 WEST RIVERSIDE AVE SPOKANE , WA.
01.2006 - 05.2016
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 23 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Collected and maintained careful records of rental payments and payment dates.
BAKER
BITTERSWEET BAKERY
Spokane, WA
03.2005 - 04.2007
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Education
No Degree - MASSAGE THERAPY CERTIFICATE
BRENNEKE SCHOOL OF MASSAGE
Seattle, WA01-2000
High School Diploma -
LAKE WASHINGTON HIGH
Kirkland, WA06-1992
Skills
- Customer service and care
- Sales expertise
- Cold-calling
- Sales process optimization
- Relationship selling
- Staff education and training
- Complaint resolution
- Product recommendation
- Product and service knowledge
- Sales closing
SALES SPECIALIST OF THE MONTH
I received sales specialist of the month quite a few times in the 17 years I worked at The Home Depot.
Timeline
DOOR AND WINDOW SALES SPECIALIST
THE HOME DEPOT
04.2007 - 03.2024
Apartment Manager
WEST RIVERSIDE APARTMENTS
01.2006 - 05.2016
BAKER
BITTERSWEET BAKERY
03.2005 - 04.2007
No Degree - MASSAGE THERAPY CERTIFICATE
BRENNEKE SCHOOL OF MASSAGE
High School Diploma -
LAKE WASHINGTON HIGH