Sandra I Thomas
Port Saint Lucie
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
1
1
Language
13
13
years of professional experience
Work History
Front Desk/Anchillary Office
South Florida Orthopeadics & Sports Medicine
Port Saint Lucie
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Teller
Greater Texas Federal Credit Union
Kyle, TX
09.2018 - 11.2022
- Processed member transactions accurately and efficiently, ensuring high levels of customer satisfaction.
- Managed cash drawer and balanced daily transactions to maintain financial integrity.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Lead Teller
Wells Fargo
Colorado Springs, CO
12.2013 - 07.2017
- Led daily operations, ensuring compliance with banking regulations and company policies.
- Supervised team of tellers, providing training and mentorship to improve service quality.
- Managed cash flow, balancing cash drawers and resolving discrepancies efficiently.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Provided approvals up to $75,000.00 without a loss to the Company.
Education
No Degree - Accounting
Universsity of Puerto Rico
Humacao, PRSkills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Time management
- Multitasking Abilities
- Organizational skills
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk/Anchillary Office
South Florida Orthopeadics & Sports Medicine
03.2023 - Current
Teller
Greater Texas Federal Credit Union
09.2018 - 11.2022
Lead Teller
Wells Fargo
12.2013 - 07.2017
No Degree - Accounting
Universsity of Puerto Rico