Sandra J Carwile

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer concerns with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from our customer.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Sought ways to improve processes and services provided.
• Trained new personnel regarding company operations, policies and services.

I managed a sales area from San Diego to Las Angeles. My target customer being small independent Mom and Pop stores and small chain grocery stores.

My responsibilities included maintaining correct shelf life on product already on shelves, selling in new Nestle items wherever possible and handling any and all customer concerns quickly and professionally.

It was important to me to develop a very good rapport and trusting relationship with each of my customers. If ever a problem or concern did arise, I handled it with prompt professionalism.