Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra J. Charles

Orlando,FL

Summary

To obtain a demanding position in a well-established company that will utilize knowledge and experience. Exceptionally reliable and dedicated with educational background complemented by significant business experiences. Strong detail–oriented individual who exemplifies professionalism, and ability to manage multiple tasks or competing priorities and meet deadlines. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions with recognized ability to plan, organize and coordinate priorities in an expedient manner. Strong customer relationship management such as sales, customer service support and satisfaction, loyalty, empathy and integrity, and customer retention. Active listening and understanding skills. Proactive and results oriented with experience in collaborating with all teams and individuals at various levels in the organization. Strong mathematical skills, computer skills, leadership skills, team player, and reasoning ability. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply years of experience to new professional challenges with growth-oriented organization. Creative professional offers proven track record of successful programming strategies. Results-driven individual leverages advanced strategies and tactics that drive viewership and revenue. Proficient in content analysis, budgeting and forecasting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Programming Director

Logos Baptist Church
08.2019 - Current
  • Responsible for organization, supervision, and collaboration of all Ministries Programming
  • Responsible to provide visionary and creative leadership to all worship ministries
  • Create and maintain filing systems, both electronic and physical
  • Schedule appointments and maintain calendars, coordinate staff and other correspondence
  • Prepare communications such as reports, invoices, emails and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Ensuring everyone receives weekly service program
  • Ensuring worship service and any other events start on time
  • Ensuring everyone follows rules of worship service and any other events
  • Developing and leading effective Programming team leaders
  • Overseeing church Broadcast and programming of all services
  • Created and enforced programming standards to maintain compliance with regulatory requirements
  • Developed and recommended policies and procedures for evaluating programs
  • Scheduled and monitored programming to air content as planned
  • Monitored programming schedules, conformance to guidelines and quality
  • Supervised media programming team and provided feedback to drive quality programming
  • Monitored programming trends to keep content relevant and up-to-date
  • Developed proposals and operational plans within assigned area
  • Oversaw staff schedules and assignments to handle programming demands
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance

Research And Remediation Analyst

Wells Fargo
09.2020 - 11.2021
  • Performing intake and research to determine appropriate course of action related to customers’ concerns and claims related issues
  • Ensuring identified risks and/or problems are clearly documented
  • Working over 5 to 10 cases daily on certain number of cases per hour`
  • Acknowledging majority complaints come from branch/E-mail/Survey/Phones/ Third party/Media and any other channels
  • Communicating resolution to customers on timely matter via emails, letters or phones
  • Monitored transactions and customer behavior to identify signs of fraud
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Adaptable and proficient in learning new concepts quickly and efficiently

Joint Venture Partner Manager

Hudson Group
03.2007 - 03.2020
  • Provide good in store and over phone customer service
  • Collect information from customers to give them best customer service possible
  • Think Outside box & take initiative at any giving situations to offer best customer service
  • Account Payables and Receivables with multiple vendors for 15 stores and ensure that payments are accurate and timely
  • Experience with Windows and MS Office applications
  • Ensuring Operations profitability, communicate operational information
  • Reporting back to joint venture partner weekly reports
  • Managing store inventory, ensuring stock is maintained
  • Assisting in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink
  • Controlling payroll and expenses, using financial reports and stock ledgers
  • Ensuring consistent excellent customer service
  • Assisting in staff hiring process, conducting interviews
  • Managing two stores with revenue of over $11 million
  • Managing, coaching, training, details oriented, and lead over 50 employees
  • Assist in monthly and annual closings
  • Had done and Managed in past financial controls, operations, people development, and customer service training
  • Motivate and direct team members and Hourly Shift Supervisors and
  • Sale Associates to exceed customer expectations with friendly service
  • Managed over $600,000 sales on weekly basis for 15 stores, control/security procedures, account receivables and account payables, transferring, calling vendors, organizing all paperwork, Background check, Screening new employees, ADP Portal, and I-9 form
  • Familiar with Kronos payroll system, FMLA, etc
  • Scheduling for over 150 employees, attaining to all customers’ concerns, customer service training, and maintaining inventory
  • Weekly Cash audit for fourteen stores.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Managed and motivated employees to be productive and engaged in work
  • Established team priorities, maintained schedules and monitored performance
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Accomplished multiple tasks within established timeframes

Education

BS - Integrative Gen Studies, Health Servs Admin

University of Central
Orlando, FL
08.2022

A.A Degree - Business Administration

Valencia Community College
Orlando, FL
2012

Skills

  • Organizational Skills/ Strong Leadership/Problem Solving
  • Business Administration skills, Staff Management
  • Strong computer skills, excel, word, power point, access,
  • Customer Relationship Management tools
  • Understanding of marketing principals and analytics
  • Excellent judgment in solving critical problems
  • Strong communication skills, both verbal and written
  • Met all work from home requirements
  • Project Leadership
  • Project Planning
  • Operational Reporting
  • Budget Administration
  • Department Management
  • Budget Control
  • Project Lifecycle Management

Languages

French
Native or Bilingual
Spanish
Elementary

Timeline

Research And Remediation Analyst

Wells Fargo
09.2020 - 11.2021

Programming Director

Logos Baptist Church
08.2019 - Current

Joint Venture Partner Manager

Hudson Group
03.2007 - 03.2020

BS - Integrative Gen Studies, Health Servs Admin

University of Central

A.A Degree - Business Administration

Valencia Community College
Sandra J. Charles