Sandra Johana Albarracin Gutama
Newark,NJ
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Overview
6
6
years of professional experience
Work History
Inventory Valet
Empire Automall
Greenbrook , NJ
08.2024 - Current
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Greeted customers and opened doors for them upon arrival.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Greeted guests upon arrival and provided exceptional customer service.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Cashier
Twin City Super Market
Newark, NJ
01.2019 - 02.2021
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Tecnico Suda Americano
Cuenca , Ecuador 07-2017
Skills
- Vehicle inspection
- Traffic management
- Customer service
- Payment processing
- Shuttle operation
- Record keeping
- Spanish fluency
- Efficient work ethic
Affiliations
- Loves to play sports mainly soccer
- Adventures in the outdoors
- Arcades
Accomplishments
- indoor soccer trophies and medals
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Inventory Valet
Empire Automall
08.2024 - Current
Cashier
Twin City Super Market
01.2019 - 02.2021
High School Diploma -
Tecnico Suda Americano
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