SANDRA K. BIERY

• Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
• Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.

• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Activate United Health Care Insurance UCards and OTC Benefits
• Place and Ship Orders
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Described product highlights and benefits to help guide purchasing decisions.
• Answered customer telephone calls promptly to avoid on-hold wait times
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Clarified customer issues and determined root cause of problems to resolve product or service complaints

Research and analysis tax and financial

• Assessed client tax situations to determine best filing options.
• Analyzed financial records to verify accuracy of tax returns.
• Collaborated with clients to answer questions and provide advice on tax matters.
• Responded to inquiries from IRS and other tax authorities.
• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
• Offered clients recommendations to reduce tax liabilities.
• Completed and filed returns with tax departments at local, state, and federal levels.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
• Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.

• Handled calls promptly and with courteous professionalism.
• Completed call documentation while speaking with customers.
• Processed orders, service requests and applied information to customers.
• Employed consultative techniques, using probing questions to overcome objections and close sales.
• Cross-sold and upsold products to customers based on solid understanding of current needs.
• Answered average of 100-200 calls per day, addressing customer inquiries, solving problems and providing product information.
• Managed timely and effective replacement of damaged or missing products.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Implemented and developed customer service training processes.
• Tier 2 Supervisor for Bath & Body Works, Dual Agent for Victoria Secrets
• Home Based -Customer Service Call Center

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Delivered prompt service to prioritize customer needs.
• Educated customers about deductible payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address their needs.
• Filed Claims for Automobile and Motorcycles accidents
• Filed Claims for Homes for Catastrophes
• Set Up inspection appointments to customer convenience.
• Managed over 50 calls per day filing customer claims

• Maintained friendly and professional customer interactions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Established rapport with new clients to increase satisfaction and loyalty.
• Provided different products information for correct Turbo Tax Product.
• Recommended products to customers, thoroughly explaining details.
• Managed between 50-100 customer calls per day.

• Code and Edit Data Entry
• Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.

• Preparing Individuals and Small Business Federal and State Taxes
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
• Managed costs and quality of Biery Business Services LLC.
• Managed over 25 Tax client and 6 Bookkeeping clients per day during Tax Season

• Customer Services, Delivery of Newspapers and Advertisements ,Servicing Accounts
• Collected, arranged and input information into database system.
• Developed and updated tracking spreadsheets using Excel.
• Observed packing operations to verify conformance to specifications.
• Evaluated trends to understand competitive environments and assess current strategies

• Work at home Call Center Resolving Insurance Problems for customers EyeMed Insurance
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Managed 50-60 client calls per day

• Research and Problem Solving
• Processing of Property Liens
• Release of Property Liens
• Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
• Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
• Professionally negotiated and dealt with taxpayers in confrontational situations.
• Processed over 500 Liens per day performing Data Entry

• Sales/Concessions/Box Office
• Secretarial
• Daily Sales Reports
• Reviewed upcoming events and planned for expected challenges.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Operated POS system to itemize and complete average of 100's customer purchases.
• Trained new personnel regarding company operations, policies and services.
• Generated daily reports for Concessions and Ticket Sales

• Call Center
• Credit Card Activation
• Product Sales & Promotions
• Customer Service/ Problem Solving
• Demonstrated products and features to customers, answered questions and overcame objections.
• Employed effective problem-solving techniques, increasing client satisfaction ratings.

• Concession/ Ticket Sales
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Performed cash, and card transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Set up new sales displays each week.

• Call Center
• Contact Rep and Customer Service
• Tax Examiner and Processor
• Engaged in learning and development opportunities to promote continued performance improvement.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Recorded actions taken, issues resolved and Taxable information to effectively manage customer accounts.

Selected music carefully to achieve balance of musical styles such as Country and Christian musical styles.

• Toured independently and with different bands to promote music.
• Promoted musical career by maintaining website or social media presence.
• Accompanied morning worship services on guitar as part of worship team.
• Composed, arranged and recorded 100 original songs.
• Selected and arranged music for many holiday performances and special events.
• Composed and arranged music and recorded music in studios for radio.
• Planned and organized concerts and programs for churches and events.
• Performed and Recorded in Nashville, Tennessee
• Top 40’s chart Recording in Christian, Country Music Genre

• Airline Reservations and Ticket Sales
• Trouble Shooting/ Problem Solving
• Call Center
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.