25+ Years of experience in customer service
Sandra Kelley Bevill
Knoxville,TN
Overview
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4
Work History
Registration and Medical Records Clerk
Blount Memorial Hospital
09.2010 - 12.2013
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Volunteer Internal Revenue Service Preparer
Internal Revenue Service, IRS
09.2009 - 08.2010
- Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
- Fostered client trust through clear communication at each stage of preparation.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
Timeline
Registration and Medical Records Clerk
Blount Memorial Hospital
09.2010 - 12.2013
Volunteer Internal Revenue Service Preparer
Internal Revenue Service, IRS
09.2009 - 08.2010
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