Sandra L Campos
Brownsville
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing costs at Advanced Auto Parts. Skilled in food safety and customer service, adept at managing teams to exceed performance metrics. Demonstrated ability to maintain confidentiality and optimize operations, achieving significant improvements in efficiency and client relations.
Offering solid foundation in teamwork and communication, ready to learn and grow in food service environment. Brings quick adaptability to new tasks and strong attention to cleanliness and safety. Ready to use and develop skills in customer service and food handling in Cafeteria Asst. Manager role .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Specialist
IDEA Public Schools
08.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Optimized meal production processes, resulting in lower wait times for customers during peak hours.
- Maintained proper temperatures during storage, cooking and serving.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Prepared components for foods such as soups, entrees and side dishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sales / Driver
Advanced Auto Parts
10.2014 - Current
- Increased sales by effectively building rapport and establishing strong relationships with customers.
- Negotiated favorable contract terms with suppliers to reduce costs and improve overall profit margin.
- Served as a knowledgeable resource for clients on product features, pricing, and availability.
- Proactively communicated inventory needs to warehouse staff in order to avoid stockouts or delays in fulfilling orders.
- Developed long-term relationships with key accounts, resulting in repeat business and increased revenue.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Addressed customer complaints professionally, resolving issues quickly to maintain positive relationships.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Office Manager
DM Transport Llc
03.2021 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Store Manager
Kids Club
09.2015 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Florist - Florist
IAP Career College
New Jersey07-2022
High School Diploma -
Mexico
San Fernando Tamps06-2007
Skills
- Customer service and assistance
- Cleaning and sanitizing
- Food safety
- Safe food handling
- Meal preparation
- Food presentation
- Food storage
- Food assembly
- Inspection skills
- Maintaining equipment
- Managment
Certification
Food Handler Certificate
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food Service Specialist
IDEA Public Schools
08.2023 - Current
Office Manager
DM Transport Llc
03.2021 - 07.2023
Store Manager
Kids Club
09.2015 - 02.2021
Sales / Driver
Advanced Auto Parts
10.2014 - Current
Florist - Florist
IAP Career College
High School Diploma -
Mexico
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