Sandra L. Carpenter
Phoenix,AZ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Big K Ace Hardware
Sun City, AZ
12.2008 - 05.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
Store Manager
Picture Rocks Hardware
Tucson, Az.
1999 - 10.2008
Education
GED -
Mcminnville High School
Mcminnville, OR06-1990
Skills
- Operations Management
- Retail Inventory Management
- Project Management
- Report Generation
- Operational budgeting
- Loss Prevention
- POS Systems
Timeline
Store Manager
Big K Ace Hardware
12.2008 - 05.2024
Store Manager
Picture Rocks Hardware
1999 - 10.2008
GED -
Mcminnville High School
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