Sandra Crenshaw

• Administrator of Progressive and Hartford Insurance Direct Repair Programs.
• Support customers throughout the repair process addressing their concerns and providing updates on their repairs.
• Conduct thorough damage assessments on vehicle damages, taking detailed photos, identifying all necessary repairs to restore vehicles back to pre-accident condition.
• Work with body men repairing vehicles to assure proper and timely repairs are completed and to assure that vehicle moves through production process.
• Direct attention to detail providing exemplary customer service while managing multiple repair claims simultaneously under tight deadlines without sacrificing quality or accuracy of estimates and repairs.
• Proficient in CCC One and Mitchell Connect Estimating Systems
• Dealing direct with direct repair program managers keeping them updated with all customer contact and concerns.
• Exceptional customer service skills when interacting with customers in high stress situations providing empathy and reassurance during a difficult time.

Worked in medical field for 15 years prior to current employment in capacity of Medical Receptionist, Medical Assistant and Office Manager.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.