Sandra L. Radwin
Patient Specialist
CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
38
38
years of professional experience
Work History
Patient Specialist
Kennedy White Orthopedic Center
12.2021 - Current
- Greeted and assisted patients with check-in and check-out procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Specialist
Florida Digestive Health Specialists
01.2021 - 10.2021
- Greeted and assisted patients with check-in and check-out procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Cashier* Nights-Weekends
Winn Dixie Supermarket
Bradenton, FL
03.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Specialist
Pinnacle Medical Group Inc.
01.2018 - 01.2021
- Greeted and assisted patients with check-in and check-out procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Specialist
Intercoastal Medical Group
08.2015 - 04.2018
- Greeted and assisted patients with check-in check-out procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Reservations Agent
Princess Cruise Lines Ltd.
Valencia, CA
09.2011 - 11.2015
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided customers with information about availability and pricing.
- Processed payments.
Customer Service Representative
Andrews Electronics
Santa Clarita, CA
04.2007 - 07.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
John F Kennedy High School
Granada Hills, CA06.1981
Skills
- Punctual and Hardworking
- Greeting Visitors
- Reminder Calls
- Appointment Confirmation
- Outbound Calling
- Customer Experience
- HIPAA Regulations
- Insurance Authorizations
- Coordinate Referrals
- Appointment Booking
- Making Appointments
- Cash Handling
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Patient Specialist
Kennedy White Orthopedic Center
12.2021 - Current
Patient Specialist
Florida Digestive Health Specialists
01.2021 - 10.2021
Cashier* Nights-Weekends
Winn Dixie Supermarket
03.2019 - 03.2021
Patient Specialist
Pinnacle Medical Group Inc.
01.2018 - 01.2021
Patient Specialist
Intercoastal Medical Group
08.2015 - 04.2018
Reservations Agent
Princess Cruise Lines Ltd.
09.2011 - 11.2015
Customer Service Representative
Andrews Electronics
04.2007 - 07.2011
High School Diploma -
John F Kennedy High School
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