SANDRA L. WATKINS

Develops and implements warranty program for rail system equipment

• Maintain operations records for specific warranties and items covered
• Monitor operations to ensure that staff members comply with policies and regulations
• Prepares documentation to be forwarded to the supplier for repairs, exchanges, or other maintenance actions
• Review maintenance repair records and warranty claims
• Manage accounts that provide more than $3 million in annual revenue
• Complete and track monthly service warranty statements, extended warranty statements, and pre-delivery inspection reimbursements
• Maintain accurate records to ensure that external audits result in minimal findings
• Perform internal audits on claims to ensure policy compliance
• Implement account growth strategies through labor productivity, efficient operational practices and new product/service offerings
• Analyze several account processes and maximize efficiencies in production
• Perform warranty statements and schedule reconciliations
• Process claims adjustments to ensure that accurate costs are represented
• Review service warranty claims to ensure that proper documentation is included
• Provide efficient leadership to ensure customer satisfaction and employee motivation
• Serve as liaison between the dealership and the manufacturer
• Implement account services, policies, and procedures
• Oversee monthly rental claims to ensure that all rental reimbursements do not exceed budget
• Process journal entries at the end of each month
• Train new warranty administrators, cashiers, and office staff
• Maintain accounts payable records
• Provide coaching and counseling to employees
• Serve as back-up to Comptroller.
• Gathered paperwork and contacted customers to book appointments.
• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Processed claim paperwork and followed up on missing information to complete processing.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Monitored factory recalls and announcements to stay on top of changes.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Maintained detailed service and customer records.
• Calculated adjustments, premiums and refunds.
• Processed and recorded new policies and claims.

• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Monitored factory recalls and announcements to stay on top of changes.
• Maintained detailed service and customer records.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Calculated adjustments, premiums and refunds.
• Generated, posted and attached information to claim files.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Processed and recorded new policies and claims.
• Determined appropriateness of payers to protect organization and minimize risk.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Processed claim paperwork and followed up on missing information to complete processing.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Gathered paperwork and contacted customers to book appointments.

• Responsibilities: Develops and implements warranty program for rail system equipment
• Maintain operations records for specific warranties and items covered
• Monitor operations to ensure that staff members comply with policies and regulations
• Prepares documentation to be forwarded to supplier for repairs, exchanges, or other maintenance actions
• Review maintenance repair records and warranty claims
• Manage accounts that provide more than $3 million in annual revenue
• Complete and track monthly service warranty statements, extended warranty statements, and pre-delivery inspection reimbursements
• Maintain accurate records to ensure that external audits result in minimal findings
• Perform internal audits on claims to ensure policy compliance
• Implement account growth strategies through labor productivity, efficient operational practices and new product/service offerings
• Analyze several account processes and maximize efficiencies in production
• Perform warranty statements and schedule reconciliations
• Process claims adjustments to ensure that accurate costs are represented
• Review service warranty claims to ensure that proper documentation is included
• Provide efficient leadership to ensure customer satisfaction and employee motivation
• Serve as liaison between dealership and manufacturer
• Implement account services, policies, and procedures
• Oversee monthly rental claims to ensure that all rental reimbursements do not exceed budget
• Process journal entries at end of each month
• Train new warranty administrators, cashiers, and office staff
• Maintain accounts payable records
• Provide coaching and counseling to employees
• Serve as back-up to Comptroller.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Oversaw divisional marketing, advertising and new product development.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Cultivated company-wide culture of innovation and collaboration.
• Oversaw business-wide changes to modernize procedures and organization.
• Formulated and executed strategic initiatives to improve product offerings.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Directed technological improvements, reducing waste and business bottlenecks.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Launched quality assurance practices for each phase of development
• Established team priorities, maintained schedules and monitored performance.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.