Summary
Overview
Work History
Education
Skills
Certification
Career Change
Timeline
Generic

Sandra Lynn Berg

Colorado Springs,CO

Summary

Dynamic veterinary receptionist with a proven track record at Animal Clinic of Woodland Park, excelling in relationship building and customer interaction. Leveraged initiative and teamwork to enhance service quality, achieving high customer satisfaction and promoting service upgrades. Skilled in billing and invoicing, fostering strong client connections for repeat business.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Veterinary Receptionist

Animal Clinic of Woodland Park
Divide, Colorado
03.2022 - 07.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

College Instructor

Pikes Peak State College
Colorado Springs, Colorado
05.2002 - 12.2019
  • Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
  • Structured assignments with clear goals and criteria for assessment.
  • Designed collaborative learning exercises to capitalize on students' resources and skills.
  • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.

Education

Associate of Applied Science - Environmental Science

Pikes Peak Community College
Colorado Springs, CO
05-2002

Skills

  • Relationship building
  • Customer interaction
  • Follow-up calls
  • Initiative-taking
  • Teamwork and collaboration
  • Telephone etiquette
  • Marketing support
  • Billing and invoicing

Certification

  • Property and Casualty Licensed Producer

Career Change

  • After years working in the animal world, I came to the conclusion I needed a change in my life by working in a remote setting. As a homeowner my entire life I know the importance of Homeowner's Insurance. I researched the need for customer service agents and feel I have so much experience working with clients in stressful situations and have myself been in their shoes many times. If given the opportunity to be hired as a new agent, I have the determination and competency to do my very best in this new position.

Timeline

Veterinary Receptionist

Animal Clinic of Woodland Park
03.2022 - 07.2024

College Instructor

Pikes Peak State College
05.2002 - 12.2019

Associate of Applied Science - Environmental Science

Pikes Peak Community College

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