Sandra Lynn Fotos

Evaluated loan requests and documents to verify accuracy and completeness.

• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy-to-understand language.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Proactively identified solutions for customers experiencing credit issues.
• Researched and updated industry knowledge on changing legislation and regulations.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Researched accounts and completed due diligence to resolve collection problems.
• Supervised staff of collectors, monitoring phone calls and letters.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Conducted investigations of customer accounts and payment histories.
• Documented interactions in computer database and updated information.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Oversaw daily posting of payments to customer accounts.
• Established procedures for collection of past due amounts.
• Posted receipts to appropriate general ledger accounts.
• Accessed credit records to evaluate customer credit histories.
• Reconciled vendor statements and handled payment complaints or discrepancies.
• Set up and updated Excel spreadsheets to track financial data.
• Reported financial data and updated financial records in ledgers and journals.
• Input financial data and produced reports using Excel & Deal Pack.
• Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
• Managed a portfolio of eight hundred customers and nine million in accounts receivable.