Sandra M. Davis
Allen,Texas
Summary
Performance-driven, excellent time management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
AAdvantage Int'l Reservation Representative- Elite
American Airlines Inc.
01.2023 - Current
- Resolve passengers issues in accordance to company policy and procedures
- Ensure passengers information is processed accurately
- Communicate appropriate information regarding flight schedules and baggage.
Customer Medical Billing Support Specialist III
Molina Healthcare Inc
01.2021 - 01.2023
- Assisted members with Medicare and Medicaid billing and Healthcare benefits
- Provided billing information and CPT codes to providers
- Processed medical claims and OTC orders and scheduled homecare visits and collaborated with patient's Case Manager and Physicians.
Pharmacy Customer Billing Support Specialist I
AmerisourceBergen
01.2021 - 01.2022
- Assist customers with back orders, drop ships, prebook, allocations, specialty and alt serv orders
- Responsible for updates and new programs as well as, missed shipments and price adjustments
- Process all email, fax, chatter and phone orders and answer questions and complaints regarding their products and communicate with internal and external customers, distribution centers and field sales associates
- Research inquiries and request, offered substitute when applicable, contact manufacturers for delivery inquiries, change in stock, prices and availability.
Veterans Affairs Claims Processor - Remote
Wisconsin Physician Services
01.2019 - 01.2020
- Performed claim processing, billing, enrollment and retention duties
- Responsible for processing renewals, payments and updating customers’ accounts
- Facilitated resolution for active duty military, retirees and veterans claims and processed a variety of inventory and systems issues for the DoD (Department of Defense).
FMLA / ADA Claims Service Representative
Sedgwick Claim Management Services
01.2018 - 01.2019
- Act as the primary liaison with claimants; setup employees’ claims and medical appointments
- Input and reviews notes/diaries; educate claimants on client requirements benefit plans
- Processed employees’ disability, document files, code claims, adjusted medical and lost time claims.
Kindle Tech Support Tier II
Amazon.com LLC
01.2014 - 01.2016
- Ability to understand technical issues and respond to customers via chat, email and phone
- Approached problems logically, with excellent judgment to ensure the appropriate customer outcome and familiarity with multiple browsers, multiple tabs and window navigation, reported directly to development team
- Provided tech support as first point of contact, ensured the highest level of care and prompt solutions.
Education
Bachelor of Science in Business Administration -
Regis University
Denver, Colorado01.2005
Skills
- Microsoft Suite
- ADA Link
- SIR
- Juris
- Tams
- Claimcapture
- DNA
- OneView
- SalesForce
- C1 Connect
- Omni Channel
- EDI
- SIMS
- ABC Central
- Avaya Communication
- Sabre
- AAcorn
- Microsoft Teams
Timeline
AAdvantage Int'l Reservation Representative- Elite
American Airlines Inc.
01.2023 - Current
Customer Medical Billing Support Specialist III
Molina Healthcare Inc
01.2021 - 01.2023
Pharmacy Customer Billing Support Specialist I
AmerisourceBergen
01.2021 - 01.2022
Veterans Affairs Claims Processor - Remote
Wisconsin Physician Services
01.2019 - 01.2020
FMLA / ADA Claims Service Representative
Sedgwick Claim Management Services
01.2018 - 01.2019
Kindle Tech Support Tier II
Amazon.com LLC
01.2014 - 01.2016
Bachelor of Science in Business Administration -
Regis University
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