Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Sandra M Rocco
Staten Island ,New York
Summary
Overview
15
years of professional experience
Work History
Target
Guest Advocate
02.2020 - Current
Job overview
- Process returns and exchanges in a professional manner, adhering to company policies.
- Enhance guest experience through engaging interactions.
- Facilitate efficient workflow by aiding colleagues in various areas of the store.
- Ensure swift service at checkout counters to alleviate peak hour congestion.
- Enhance operational efficiency through effective management of store opening and closing processes.
- Guide guests through purchase processes, guaranteeing transaction accuracy.
- Contribute to an organized and welcoming store atmosphere.
- Manage guest complaints effectively, achieving favorable results.
- Execute multiple tasks with precision, meeting demanding deadlines and maintaining superior service quality.
- Engage in continuous training to stay informed about the latest company directives, offerings, and solutions.
- Enhance guest experience by providing exceptional customer service and addressing inquiries promptly.
- Deliver instructional sessions to onboard new team members in operational protocols, policies and services.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exemplify dynamic energy and professionalism during client and staff communications.
- Ensure coverage by backing up customer service managers.
Don Cesar Restaurant & Bar
Waitress
04.2017 - 04.2018
Job overview
- Succeeded in mastering new dishes promptly for informed suggestions to patrons.
Dove Diner
Waitress / Server
09.2013 - 10.2017
Job overview
- Completed opening, closing, and shift change duties to ensure restaurant efficiency.
Olivia Garden
Waitress / Hospitality
04.2010 - 10.2013
Job overview
- Delivered outstanding service consistently under busy conditions.
- Showcased efficient time management, balancing numerous tasks to maintain prompt service.
- Upheld cleanliness and warmth in dining space, contributing to positive visitor impressions.
- Demonstrated poise when managing busy periods and difficult patrons.
- Managed cash registers and card readers for sales finalization.
- Adapted to new menu items quickly, using them in knowledgeable guest recommendations.
Education
College of Staten IslandStaten Island, NY
Certified Food Handler from Food Handling
University Overview
Susan E Wagner High School Staten Island, NY
Diploma from Academic
06.1982
University Overview
Skills
- Guest relations
- Complaint handling
- Stress tolerance
- Strong empathy
- Payment processing
- Food and beverage area setup
- Loyalty promotion
- Cash handling experience
- Order and refund processing
- Understanding customer needs
- Policies and procedures adherence
Timeline
Guest Advocate
Target
02.2020 - Current
Waitress
Don Cesar Restaurant & Bar
04.2017 - 04.2018
Waitress / Server
Dove Diner
09.2013 - 10.2017
Waitress / Hospitality
Olivia Garden
04.2010 - 10.2013
College of Staten Island
Certified Food Handler from Food Handling
Susan E Wagner High School
Diploma from Academic
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