Sandra M. Trevino

• Provides administrative, clinical, and documentation training to staff across all San Francisco behavioral health programs
• Provides clinical application training in EHR systems, including Welligent and Avatar
• Trains and supports clinical staff to meet professional, clinical, productivity, and compliance standards
• Works with clinical supervisors and treatment teams to assess areas of need for staff training and quality improvement.
• Assess and make recommendations for improved workflows for clinical staff to meet job requirements.
• Coordinates with other department heads to ensure DMC documentation meets compliance
• Facilitates group trainings and individual coaching sessions based on training needs and styles
• Responsible for all Avatar training in San Francisco County.

• Supervised team of six regional Compliance Coordinators and oversaw internal chart audit process.
• Provided monthly chart compliance summary & reports to program leadership and executive team identifying audit risks, corrective action plans and strategies to mitigate and remediate potential disallowance's across Northern CA programs.
• Developed and delivered training programs to inform new and current employees of compliance standards and practices in accordance with county, state, and federal regulations.
• Provided support and consultation to programs and human resources during external audits.
• Managed agency internal grievance process, responded to client complaints and worked with internal and external stakeholders toward resolution and satisfactory outcomes.
• Oversaw quarterly client satisfaction survey process.
• Assisted with CARF Accreditation Survey and implementation of standards.

• Oversaw and implemented program services, clinical activities and staffing to ensure program compliance with contracts and licensing regulations to ensure program met stated objectives and treatment outcomes.
• Established and maintained positive staff relationships to promote teamwork and better serve clients.
• Oversaw daily operations and facility management.
• Managed onsite food donations and distribution.
• Facilitated new hire onboarding trainings ensuring staff were familiar with program policies and procedures, and facility operations.
• Maintained ongoing health and safety guidelines and protocols, ensuring staff were properly trained.
• Provided direct supervision and mentoring to program staff of six direct reports.
• Conducted random and routine chart audits to ensure documentation standards were consistently being met.
• Responsible for all Avatar training in San Francisco County programs.

• Successfully led new Interrupt Predict Organize (IPO) project in collaboration with SF mayor's office to rehabilitate at risk Transitional Aged Youth (TAY) https://violenceprevention.sfgov.org/ipo-initiative.html
• Maintained accurate and current documentation in client's charts with treatment plan goals specific to individual needs.
• Facilitated 3–4-hour clinical activities and presentations on various topics such as: grief & loss, relapse prevention, anger management, addictive relationships, men's and women's group, women's empowerment, drug & alcohol education, parenting, stages of change, seeking safety, criminal & addictive thinking and self-esteem.
• Provided training to new hires and current staff in various program sites.
• Responsible for all Avatar training in San Francisco County.

• Managed caseload of 12-27 clients in recovery to achieve their treatment goals.
• Provided daily individual and group counseling sessions.
• Facilitated clinical day activities, functions, and presentation using Evidence Based Practices (EBP).
• Supported and assessed clients struggling with substance use disorders and devised strategies based on client needs.
• Developed individualized, client centered treatment plans based on assessed needs.
• Directed strengths-based, culturally competent, and individualized substance use disorder treatment services.
• Supported management with training onboarding staff.