Sandra Maria Rainwater
Boaz,AL
Summary
Adept at managing high-stress situations and prioritizing tasks, I leveraged dispatch software at Dycom Industries to enhance operations and ensure timely deliveries. My background also includes medical assistance and behavior technician roles, where critical thinking and effective communication fostered trust and efficiency. Achieved a seamless workflow transition, underscoring my ability to improve processes and teamwork.
Overview
3
3
years of professional experience
Work History
Dynamic Dispatcher
Dycom Industries Inc.
09.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Medical Assistant
Marshall Medical Centers
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Laborer
Robins And Morton
06.2022 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Registered Behavior Technician
The Pediatric Therapy Center
06.2021 - 06.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Education
High School Diploma -
Asbury High School
1990 Asbury Road, Albertville, AL 3595005-2017
Skills
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Updating logs
- Improving operations
- Critical thinker
- Adjusting routes
Timeline
Dynamic Dispatcher
Dycom Industries Inc.
09.2024 - Current
Medical Assistant
Marshall Medical Centers
06.2023 - Current
Laborer
Robins And Morton
06.2022 - 06.2023
Registered Behavior Technician
The Pediatric Therapy Center
06.2021 - 06.2022
High School Diploma -
Asbury High School
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