Sandra Marlene Hansel

Attended daily briefings with supervisors to discuss issues with security screening processes.

• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Performed pat-downs to look for unauthorized materials and weapons.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Worked with other teams to enforce security of applications and systems.
• Educated and trained users on information security policies and procedures.
• Skilled at working independently and collaboratively in a team environment.
• Screened over 100s passengers per day by verifying ID's and boarding passes

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Developed and implemented strategies to maximize customer satisfaction.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Researched latest trends in hair and makeup to stay updated on color, style, and technique.
• Developed new techniques to improve appearance of customer and provide different looks.
• Maintained regular client list and successfully handled walk-in customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Offered professional cuts, color services and extensions to salon customers.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Styled hair, makeup and nails for customers for special events and occasions.
• Developed creative techniques to provide clients with latest hairstyles.

• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Performed pat-downs to look for unauthorized materials and weapons.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Monitored security checkpoints for compliance with applicable security protocols.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Used Excell and [Windows10] to document and create incident reports.
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Coordinated with security personnel throughout facility via Radio device communication, updating colleagues on situations requiring attention or action.
• Managed team of trained security professionals engaged in anti-terrorism activities.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Screened over 100s passengers per day by verifying ID's and boarding passes

• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Performed pat-downs to look for unauthorized materials and weapons.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
• Monitored security checkpoints for compliance with applicable security protocols.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Used [Software] and [Software] to document and create incident reports.
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Managed team of trained security professionals engaged in anti-terrorism activities.

• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Accepted and processed fares.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Provided information about routes, destinations and timelines to inform passengers.
• Maintained clean and neat shuttle for passenger comfort.
• Followed company policies and procedures and maintained compliance with standards.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
• Assisted passengers with luggage and other items, loading and unloading with care.
• Aided passengers with disabilities or special needs.
• Inspected bus for any mechanical issues before departure.
• Developed and maintained positive relationships with passengers and other drivers.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
• Complied with traffic regulations to operate vehicles in safe and courteous manner.
• Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
• Assisted passengers with inquiries and requests during trips.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Followed all relevant schedules for routes and arrivals.
• Operated large vehicles in difficult urban and rural conditions.
• Verified cleanliness and tidiness of bus through regular cleaning.
• Calculated and collected fares from passengers.
• Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
• Updated and maintained accurate trip logs and records.
• Regulated heating, lighting and ventilating systems for passenger comfort.
• Inventoried bus emergency and first aid supplies and equipment.
• Drove 100s-passenger shuttle bus to and from terminal

• Upheld high standards of professionalism and discretion when working with high-value clients.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Stowed passenger items with care and concern to avoid damage or displeasure with handling.
• Mapped efficient routes with minimal disruption to passengers or schedules.
• Generated consistent referrals and repeat business by providing friendly and fast service.
• Vacuumed, cleaned and sanitized vehicles between customers.
• Checked in with dispatch service and updated with current location.
• Calculated bills, issued receipts and accepted payments.
• Operated party vehicles, buses and town cars.
• Arrived on time to customer appointments.
• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
• Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Upheld high standards of cleanliness, sanitation, and service.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
• Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
• Maintained log of daily trips to keep accurate records of fares and destinations.
• Transported high-value clients with professionalism and discretion.
• Accepted payments and provided receipts for fares to keep accurate records of transactions.
• Managed teams of drivers, shift schedules and reservation calendars.
• Worked well in team setting, providing support and guidance
• Self-motivated, with a strong sense of personal responsibility