Sandra Martins Soares
21 A Lafayette St. Riverside,NJ
Summary
To continue professional and personal development in the health care field as a patient care provider or nursing assistant, phlebotomy or EKG Tech while working towards a registered professional nursing license in the state of New Jersey. To continue developing and improving on skills developed as a register nurse in Portugal. To foster an environment of healing, positivity ans competence in my proposed role for both patient and co-workers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pediatric & Adolescent Medicine of Delran
11.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Optimized appointment scheduling to maximize doctor availability.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient experience by maintaining clean, organized reception area.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Secretary /Administrative Office Manager
Riverdel Medical Practice, PA
03.2019 - 09.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Reduced administrative errors by consistently verifying insurance information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Nurse
Unidade De Saude Familiar La Salette
07.2007 - 11.2016
- Promotion of Health and prevention of the decease to groups at risk (diabetic and hypertensive patients) and vulnerable groups (Child Health, Family Planning and Maternal Health). Patient/Family education pertaining to procedures, medication regimens and discharge instructions.
- Health education for at-risk groups (diabetics and vulnerable groups (Child Health, Family Planning and Maternal Health).
- Treatment and teaching for the prevention of complications in surgical wounds, trauma and pressure ulcers.
- Management of the care process of patients with ostomy and its management and organization of materials.
- Promotion health and teaching the family caring for dependent patients, providing care to the dependent patients at home.
- Administration of intramuscular, intravenous and subcutaneous medications.
- Administration of vaccines to all age groups according tp the Portuguese Nacional Vaccination Plan.
- Invigorate of group therapies according to pre-established health programs (Lilly).
- Preventive home visits to the newborns and mother.
- Follow up of nursing students, in preparation for professional life (clinical teaching/mentorship) nd preceptor to newly employed nurses.
- Proficient use of electronic medical record (EMR) system database for documentation of patient information/assessments.
- Appropriate delegation to a team of nurses, patient care technicians and nursing assistants.
Staff Nurse
Centrodial, Hemodialysis Center
07.2006 - 11.2016
- Providing patient care to patients undergoing hemodialysis in an outpatient setting.
- Health education for arteriovenous fistula care and education of patients with renal dietary restrictions.
- Management and resolution of dialysis machine problems and their consumables.
- Puncture of arteriovenous fistulas.
- Handling of central venous catheters for hemodialysis.
- Management and supervision on infection control on the hemodialysis unit.
- Successful implementation and improvement of techniques inherent to hemodialysis according to center protocols and guidelines.
- Administration of pre, intra e post hemodialysis medications.
Staff Nurse
Hospital De Santa Maria
07.2006 - 07.2007
- Provision of care to the patients in a Neurosurgical setting.
- Recovering and ongoing assessment of patients in the acute period following neurosurgery.
- Simultaneously served as lead health care provider and manager of outpatient neurology clinic.
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
- Provided necessary health education training to patient/family.
- Provided quality nursing care in accordance with care policies and procedures.
- Utilization of strong assessment skills to determine necessary patient interventions.
- Provided quality nursing care in accordance with care policies and procedures.
- Maintenance of patient medical records.
Education
Pos-Graduate Degree - Administration And Management of Health Services
Nursing School of The Portuguese Red Cross
Oliveira De Azemeis, Portugal07-2012
Pos-Degree Specialization - Nursing of Mental Health And Psychiatry
Nursing School of The Portuguese Red Cross
Oliveira De Azemeis, Portugal11-2010
Bachelor of Science - Nursing
Nursing School of The Portuguese Red Cross
Oliveira De Azemeis, Portugal04-2006
Certification
- CPR/BLS certified in Portugal
- Completion of Coursework in Breastfeeding for Professionals, Oliveira de Azemeis, Portugal.
- Completion of Coursework in Professional Training of Leadership and Team Management, Porto, Portugal.
- Completion of Coursework in Diabetes management through Elsevier Espana, Barcelona, Spain.
- Conversation Maps facilitor training (Lilly) for Health, International Diabetes Federation Europe - Portugal.
- Completion of Coursework in Professional training, Leadership and Team Management with Competir, Formacao em servico - Porto, Portugal.
- workshop on insulin therapy in Type 2 Diabetes, Lilly - Queijas, Portugal.
- Coursework in formation of trainers of the educational program for people with Diabetes tipe 2 "Caminhar para o equilibrio". Lilly Diabetes -Qeijas, Portugal.
- Coursework in " Supervisao Clinica" (Clinical Supervision - T guide nursing students in service). Oliveira de Azemeis, Portugal.
- Coursework in Approach to the Patient with Chronic Wound - Centro de Formacao do Hospital de Santa Maria, Lisboa, Portugal.
- Coursework in Integration of the Functions of a Hemodialysis Nurse. Centrodial, Sao Joao da Madeira, Portugal.
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Medical Receptionist
Pediatric & Adolescent Medicine of Delran
11.2024 - Current
Secretary /Administrative Office Manager
Riverdel Medical Practice, PA
03.2019 - 09.2024
Nurse
Unidade De Saude Familiar La Salette
07.2007 - 11.2016
Staff Nurse
Centrodial, Hemodialysis Center
07.2006 - 11.2016
Staff Nurse
Hospital De Santa Maria
07.2006 - 07.2007
Pos-Graduate Degree - Administration And Management of Health Services
Nursing School of The Portuguese Red Cross
Pos-Degree Specialization - Nursing of Mental Health And Psychiatry
Nursing School of The Portuguese Red Cross
Bachelor of Science - Nursing
Nursing School of The Portuguese Red Cross
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