Sandra Mary Muponda
Harare,Zimbabwe
Summary
Highly motivated and detail driven housekeeping professional with +3 years of experience in delivering excelling in public area maintenance and guest service enhancement. Proven ability to collaborate effectively with teams, utilizing cleaning equipment to uphold high standards of cleanliness and satisfaction. Committed to fostering a positive environment through strong communication and teamwork ,seeking a challenging role to leverage my expertise,passion and personality driving career growth and excellence.
Overview
10
10
years of professional experience
Work History
Public Area Attendant
Royal Caribbean International
11.2022 - Current
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction
- Collaborated with housekeeping staff to uphold cleanliness standards across various ship areas.
- Utilized cleaning equipment and supplies effectively for optimal performance and efficiency in daily tasks.
- Assisted guests with inquiries regarding public area amenities, enhancing overall cruise experience.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
Housekeeping Supervisor
Jameson Hotel Zimbabwe
06.2021 - 06.2022
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to hotel standards.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Implemented quality control measures to maintain high levels of guest satisfaction.
- Coordinated inventory management for cleaning supplies, optimizing usage and reducing costs.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Room Attendant
Jameson Hotel
02.2019 - 06.2021
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness.
- Restocked supplies and amenities in rooms, enhancing guest satisfaction.
- Reported maintenance issues promptly for quick resolution and improved guest experience.
- Provided friendly service to guests, addressing requests and concerns efficiently.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Sales Representatives
Harare Cake House Zimbabwe
10.2015 - 12.2018
- Engaged customers to identify needs and recommend suitable cake products.
- Processed transactions accurately using point-of-sale system.
- Maintained product displays to ensure appealing presentation and availability.
- Assisted in inventory management, tracking stock levels and replenishing supplies.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
No Degree - Certificate in CCTV Installation
Global Institute of Security
Harare Zimbabwe No Degree - Certificate in Investigation Undercover,
Global Institute of Security Management
Harare Zimbabwe High School Diploma - Housekeeping,Food Preparation,Bakery ,Food And Bev
Hospitality Academy College.Higher Education Examination(HEX
Bindura Zimbabwe 11.2019
Skills
Public area maintenance
Languages
English and Shona
Elementary
Timeline
Public Area Attendant
Royal Caribbean International
11.2022 - Current
Housekeeping Supervisor
Jameson Hotel Zimbabwe
06.2021 - 06.2022
Room Attendant
Jameson Hotel
02.2019 - 06.2021
Sales Representatives
Harare Cake House Zimbabwe
10.2015 - 12.2018
No Degree - Certificate in CCTV Installation
Global Institute of Security
No Degree - Certificate in Investigation Undercover,
Global Institute of Security Management
High School Diploma - Housekeeping,Food Preparation,Bakery ,Food And Bev
Hospitality Academy College.Higher Education Examination(HEX